Trainer, Ontario Works

Position Details

• Job ID: 32262
• Union: CUPE Local 5167
• Job Description ID: 1696
• Deadline: October 21, 2026
• Duration: Up to 12 months
• Vacancy Type: Existing vacancy
• Department: Healthy and Safe Communities Department
• Salary: Grade L
• Work Location: City of Hamilton

Contribute to the City of Hamilton, one of Canada’s largest cities, and join a diverse team working to make Hamilton the best place to raise a child and age successfully.

Summary Of Duties

Reporting to the Supervisor of the Business Supports team, designs, develops and delivers training programs to new and existing staff within the Healthy and Safe Communities Department to improve employee performance, achieve efficiencies and comply with Ontario Works legislative and departmental standards.

General Duties

• Provide training to new and existing staff under the guidance of the Supervisor of the Business Supports team.
• Develop, design and deliver classroom and/or e-learning modules to improve employee performance, covering departmental policies, Ontario Works eligibility requirements, service delivery technology, case management and interviewing techniques, organizational guidelines and business processes, and Ontario Works legislative changes.
• Assess training needs of new and existing staff.
• Facilitate training programs and information sessions.
• Schedule training sessions and equip facilities with program materials and resources, such as computers.
• Plan, organize, schedule and coordinate employees’ work. Check work to maintain its quality, accuracy and quantity.
• Design, evaluate and collate employee evaluation forms for training programs.
• Evaluate and interpret classroom performance using comprehensive learning and evaluation tools.
• Advise, guide and direct management and employees on interpreting and applying theory and policy to complicated scenarios.
• Train participants in programme procedures during home visits, ensuring safe and effective work methods for dealing with potential exposure to vulnerable clients.
• Participate in meetings to ensure consistent information and contribute to developing policies and business processes for inclusion in training programs.
• Follow applicable health and safety legislation and City corporate and departmental Occupational Health and Safety policies and procedures.
• Perform other duties directly related to the major responsibilities of the job.

Qualifications

• Advanced knowledge of relevant social programs, acquired through a degree or diploma in Social Work or a related field, or an equivalent combination of education and relevant work experience.
• Successfully completed training for an Ontario Works Worker, with progressive on-the-job experience as an Ontario Works Worker.
• Knowledge of adult learning principles and techniques acquired through related experience. Adult learning or training certification is an asset.
• Advanced working knowledge of Ontario Works legislation, policy directives, local business processes, the Social Assistance Management System and the Social Assistance Legacy Information System.
• Experience delivering and facilitating training for groups and individuals, evaluating learning progress, and providing remedial and supplementary learning. Experience designing and developing training programs, e-learning materials, presentations, tests and quizzes.
• Excellent verbal and written communication, organizational and time management skills, analytical and problem-solving abilities, and sound interpersonal and change management skills.
• Ability to work independently and in a multidisciplinary team in a fast-paced, constantly changing environment.
• Proficiency and experience in a computerized environment, including Microsoft Outlook, Word, Excel, PowerPoint, Teams, SharePoint, Acrobat Reader and related applications used to create e-learning.

Additional Requirements

A valid Class G Driver’s Licence is required. Proof is required after hire.

How To Apply

Apply online at www.hamilton.ca/city-council/jobs-city. External applicants are considered only after the internal posting process has been completed. Only applicants selected for an interview will be contacted.

Internal applicants should apply using their work email address.

Terms

The City is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and equitable treatment in employment. Accommodation is available throughout the hiring process up to the point of undue hardship. Applicants requiring accommodation should contact Human Resources as soon as possible.

Human Resources may audit internal and external applicants’ resumes to validate the information provided. Falsification at any point in the recruitment process may result in disqualification and, for internal applicants, discipline up to and including termination.