Box Office Clerk

Position Details

• Closing Date: December 31, 2026
• Employment Type: Part-Time
• Posting Date: September 9, 2026

This posting is for current and future opportunities and will be filled on an as needed basis. Applications will be considered for any openings that become available between now and December 31, 2026.

Job Responsibilities

• Process single ticket orders in person or by phone to different events taking place at the Oakville Centre and other venues in Oakville.
• Process, sell, and provide detailed information to the public on the Big Ticket Membership discounts, length of membership, and costs.
• Process orders and provide information on costs, availability, and deadline dates for subscription packages available to events at the Centre.
• Provide accurate and detailed information on policies, procedures and theatre etiquette to the public.
• Reception duties for the Oakville Centre in person and over the phone.
• Respond and assist patrons by providing technical support to the public purchasing tickets to events on sale at the Oakville Centre via its website.
• Other duties as required.

Qualifications

• Must be highly motivated and organized with outstanding problem-solving abilities.
• Excellent communication and customer service skills are required.
• Good working knowledge of computers, including experience in Microsoft Word, Excel, as well as proficient internet research skills are an asset.
• Knowledge and work experience in a customer service area is preferred.
• Must be available and willing to work days, evenings, weekends and holidays.
• Knowledge of or working experience with ticketing software would be an asset.
• Please note that this position requires a satisfactory criminal record check dated within the last 30 days as a condition of employment.

The Town’s recruitment software includes elements of artificial intelligence to assist in the screening and short-listing of qualified candidates.

This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. Applicants may also be required to undergo testing.