Systems Support Specialist

Position Details

• Location: Whitby
• Employment Type: Full-time
• Department: Corporate Services
• Hourly Rate Minimum: 41.44
• Hourly Rate Maximum: 46.04

The Region of Durham is committed to advancing equity, diversity and inclusion within our organization and the communities we serve. We welcome and encourage applications from people who are Indigenous, racialized persons, women, persons with disabilities, members of LGBTQ2S+ communities, and others who may contribute to the further diversification of our workforce, including those who experience systemic barriers.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodation will be provided throughout the recruitment process upon request, based on any Code-protected ground.

Number of Available positions:
Vacancies: One (01). Located at the Regional Headquarters, Whitby, Ontario.

Systems Support Specialist - CS-IT

Reporting to the Supervisor, Service Delivery,

The incumbent will:

• Work within a dynamic team to ensure a positive customer service experience for CS-IT clients
• Provide and maintain positive working relationships with clients
• Provide customer service by way of technical support to end-users, ensuring effective functioning of hardware and software
• Diagnose and resolve client hardware and software problems
• Assist clients with how to use their computing environment
• Install and maintain systems and applications, includes upgrading, configuring, performing maintenance and testing
• Configure and set-up new hardware, including upgrading, adding peripherals, performing maintenance and testing
• Ensure technical standards are adhered to
• Coordinate and resolve issues/problems with outside agencies/contractors/vendors as required
• Create and maintain desktop images and software packages delivered through SCCM
• Setup A/V equipment in committee rooms and resolve A/V problems

The successful applicant will possess:

• A post-secondary diploma in Information Technology Support or a related discipline or equivalent combination of education and experience
• Demonstrated proficiency and experience providing technical support and maintenance to desktop hardware, printers and other peripherals
• Demonstrated proficiency and experience in providing technical support and systems maintenance with Windows 10, Microsoft Office 365, and System Center Configuration Manager (SCCM) 2012
• Strong customer service skills, excellent communication skills and a demonstrated ability to work co-operatively with other IT support providers
• Strong problem solving and analytical abilities
• The ability to work in a team-focused environment coupled with the ability to work independently with minimal supervision
• The ability and willingness to work standby on a rotating schedule, and works shifts with hours up to 11:00 p.m.
• The ability to address diverse needs and systemic barriers when resolving challenges
• A valid Class 'G' drivers licence and access to a reliable vehicle

CUPE 1764 Salary Grade 5
This position is with Salary Grade 5 and will be paid at the following hourly rates:
- Start: $41.44 - Six Month: $43.74 - Job: $46.04

Conditions of Employment

• All applicants are expected to comply with the Region of Durham's Code of Ethics and Code of Conduct Policies throughout the recruitment process.
• Proof of education, qualifications and any other job bona fide requirements will be required prior to start date.

External Application Process

Come find a home where exciting and rewarding careers are balanced with your lifestyle.  We thank all applicants; however, only those being considered will be contacted. Please apply online (www.durham.ca) no later than midnight (Eastern Standard Time) on the closing date indicated on the Job Posting.

The Region of Durham is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process.  If contacted for an employment opportunity and you require accommodation, or if this information is required in an accessible format, please contact us at: RecruitingHelp@durham.ca and a Recruiter will provide appropriate assistance pursuant to the Region's Accommodation and Accessibility policies.  Please note that resumes should not be sent to RecruitingHelp@durham.ca.

The Region of Durham may utilize artificial intelligence to assist in the preliminary assessment of applicant qualifications and submitted materials. These tools are used for the purpose of supporting and enhancing an evaluation by a human decision-maker and any information provided by AI to a human decision-maker is not determinative. Final decisions are made solely by authorized human decision-makers.