Supervisor Volunteer Services

Position Details

• Title: Supervisor Volunteer Services
• Department: Health Services – Health Strategy, Planning and Partnerships
• Location: Mississauga
• Salary Range: $94,455.00 - $106,262.00 per annum
• Employment Type: Full-time
• Contract Type: Permanent
• Work Mode: Hybrid
• Hours of Work: 35 hours per week

Who We Are

At Health Strategy, Planning and Partnerships (HSPP), we are building a healthier community through innovation, collaboration, and transformation. We inspire new ways of thinking, empower our teams to achieve meaningful outcomes, and accelerate system-wide change to improve health and community well-being.

Working closely with partners across the health and community sectors, HSPP brings together specialized expertise, systems thinking, and strategic foresight to design integrated solutions that strengthen services, improve experiences, and create lasting impact for residents. Our work is guided by the HSPP Divisional Strategy 2026-2030: From Strategy to Impact, which reflects our commitment to transforming ideas into measurable community outcomes.

What You'll Do

As the Supervisor Volunteer Services, you will lead the day-to-day operations of the Volunteer Services Program, ensuring the effective recruitment, engagement, development, and recognition of volunteers across Health Services and community partnerships. You will provide leadership to staff, oversee program planning and budget management, drive continuous improvement initiatives, ensure legislative compliance, and optimize service delivery to support organizational goals and community impact.

In this role, you will lead and supervise a team of 4 direct reports. Additional responsibilities include:

• Provide leadership and day-to-day operational oversight of the Volunteer Services Program across Health Services.
• Build and sustain an engaged workforce, including performance management, coaching, training, workforce planning, and professional development.
• Develop and implement volunteer recruitment, engagement, retention, recognition, and succession strategies to meet organizational and community needs.
• Lead the volunteer management lifecycle including recruitment, onboarding, screening, placement, scheduling, training, evaluation, and recognition.
• Oversee the Volunteer Resource Information System, including data integrity, reporting, troubleshooting, user testing, and vendor coordination.
• Evaluate program effectiveness and support team in continuous quality improvement.
• Develop and manage the annual operating budget and ensure expenditures are aligned with approved financial plans.
• Proactively work with data and information to understand trends in volunteer resource utilization that require management attention or action.
• Ensure compliance with applicable legislation, standards, organizational policies, and best practices, including AODA, Human Rights legislation, and workplace safety requirements.
• Work collaboratively with internal clients, to lead and execute a volunteer strategy for the Health Services department.
• Develop and maintain positive partnerships with internal/external clients and interest holders.
• Lead and support volunteer recognition programs and events that celebrate volunteer contributions across Health Services.
• Prepare reports, briefing materials, business updates, and presentations for leadership and stakeholders.
• Champion volunteerism by promoting and advocating for volunteers and the value of volunteerism.

What You'll Need

• Relevant university degree, combined with 5 years experience in volunteer resources management.
• Demonstrated understanding of the Canadian Code of Volunteer Involvement and Knowledge of the Volunteer Management Cycle (recruitment, screening, selection, evaluation, retention, recognition: trends in volunteer management; and accreditation standards).
• Experience managing volunteer databases or volunteer resource information systems.
• Experience with budget management, program evaluation, quality improvement, and performance reporting.
• Strong understanding of legislative and regulatory requirements impacting volunteer programs.
• Advanced proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Visio.

Skills and Abilities

• Exceptional leadership, coaching, and team development skills.
• Excellent relationship-building and stakeholder engagement abilities.
• Strong analytical, critical thinking, and problem-solving skills.
• Exceptional written and verbal communication skills, including report writing and presentation development.
• Ability to negotiate, facilitate discussions, and resolve conflict effectively.
• Demonstrated ability to manage multiple priorities and meet deadlines in a dynamic environment.
• Customer-centered philosophy and approach, with commitment to continuous improvement.
• Ability to work independently and collaboratively across diverse teams and partners.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Nice to Have

• Certificate in Volunteer Resource Management.
• Membership or involvement with professional associations such as Volunteer Canada or PAVR-O.
• Experience working within healthcare, community services, municipal government, or a large public sector organization.

Perks at Peel and Why You Will Love Working for Us

• Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date.
• Automatic enrolment into OMERS pension plan (where applicable).
• Accrue Vacation on a monthly basis (where applicable) starting at 3 weeks per annum.
• 3 Paid personal days and floating holidays.
• Flexible hours supporting your wellness and wellbeing.
• Annual performance review and merit increases based on performance.