Supervisor, Operations

Position Details

• Position: Supervisor, Operations
• Contract Duration: Permanent Full-Time
• Hours of Work: 40 hours per week
• Salary Range: $96,111.94 to $116,824.66
• Closing Date: Tuesday, September 15, 2026
• Department: Infrastructure Management
• Location: Midland

Position Summary

Reporting to the Manager, Operations, the Supervisor, Operations is responsible for the daily frontline supervision and activities of the Operations Division within the Infrastructure Management Department. The Operations group is responsible for maintenance of municipal roads, storm sewers, sidewalks and curbs, street lighting, and park and trails. The role monitors year-round maintenance programs relating to the municipal infrastructure and ensuring compliance according to applicable legislation and Town policies and procedures. The Supervisor provides recommendations on operational matters and ensures exceptional customer service to internal and external partners.

Duties & Responsibilities

• Provide leadership and supervision of Operations team members, ensuring effective year-round maintenance of municipal infrastructure including roads, sidewalks, storm sewers, parking lots, street lighting, traffic signals, parks, and trails.
• Promote the coordination of year-round activities among team members ensuring a unified departmental approach.
• Monitor and ensure work is performed in accordance with the Occupational Health and Safety Act and other relevant legislation; ensure required resources (tools, staff, equipment, materials) are utilized in an efficient and effective manner.
• Assist with the development and management of long-term budgets, inventory plans and life-cycle maintenance, repairs, replacement of vehicles, and capital planning of roads and parks.
• Manage operational budgets in accordance with departmental objectives and seasonal needs.
• Develop RFP/RFQs and participate in the full procurement process.
• Participate in hiring, team member training and development, performance management/review, coaching/mentoring, health and safety, and disciplinary items.
• Promote a positive work environment that is inclusive, respectful, motivating, and supportive.
• Consider and introduce proactive operational changes, improvements, and/or recommendations with focus on change management, problem solving, and continuous improvement initiatives.
• Monitor infrastructure needs and ensure the required procedures and systems are in place for the delivery of appropriate service levels.
• Participate in the development of standard operational procedures (SOPs), policy and procedural amendments, and use of sound asset management practices.
• Research, analyze and examine new opportunities and evolving trends.
• Investigate, address, and respond to complex customer service issues and inquiries in a professional, courteous, and respectful manner with a solutions-oriented approach.
• Draft and maintain records regarding work orders, team member performance and attendance, seasonal documentation, work plans, and incident reports in an organized manner and notify Manager and/or Executive Director of any issues as required.
• Respond to emergency situations and where necessary assist Fire, Police and E.M.T. personnel; provide support for extreme weather conditions including flooding, wind and snowstorms.
• Liaise with other divisions/departments, Mayor and Council and external partners/agencies regarding municipal infrastructure related issues or concerns.
• Work as a team player promoting a positive and professional work environment and conduct role with integrity and respect.
• Uphold the Town’s values of integrity, accountability, empowerment, purposefulness, and service excellence.
• Act as an Ambassador throughout the community, positively representing the Town.
• Abide by the policies and procedures of the Town.
• Abide by the Occupational Health and Safety Act, and work in a manner that is safe, reporting incidents immediately to direct supervisor.
• Perform other duties as assigned in order to meet the overall goals and objectives of the Town.
• Build and maintain knowledge and expertise in relevant fields.

Qualifications and Requirements

• A diploma or degree in Public or Business Administration, Applied Sciences, Engineering, Landscape/Horticulture/Urban Forestry, Environmental or Park Management, or related discipline from an accredited institution required. Candidates with an equivalent combination of education and work experience may be considered.
• Minimum of four (4) years of combined experience in the administration, development, and implementation of operational teams and maintenance programs related to roads, public works, and/or parks, including a minimum of two (2) years of experience in a supervisory capacity required.
• Certified Engineering Technologist (C.E.T.) or Certified Technician (C. Tech) designation preferred.

The Town is a scent sensitive workplace. The successful candidate will be required to complete a Criminal Record Check and Driver’s Abstract, in accordance with the duties of this position.

If you are interested in this opportunity, apply directly through our ADP Applicant Tracking System (ATS). Instructions on how to apply can be found on our website.