PARSPS – Superintendent of Perf Stnds

Position Details

• Competition: Internal
• Position Status: Permanent Full-Time
• Hours of Work: 42 hour work week
• Starting Hourly Rate: $50.20 per hour
• Posting Date: October 6, 2026
• Closing Date: October 13, 2026
• Position End: N/A
• Department: Paramedic Service

Position Summary

Under the supervision of the Deputy Chief of Professional Standards, the Superintendent of Professional Standards, Quality and Patient Safety provides leadership, oversight, and continuous improvement initiatives for professional practice, quality assurance, and patient safety, within the Paramedic Service. The position ensures alignment with applicable legislation, Ministry requirements, Regional Base Hospital (RBH) standards, County policies, and service expectations.

The Superintendent leads the development, implementation, evaluation, and monitoring of quality improvement and patient safety initiatives. The role identifies risks, trends, and learning needs; recommends and implements corrective and preventive actions; and supports a culture of accountability, evidence-informed practice, learning, and continuous improvement.

The Superintendent carries out these responsibilities in alignment with the organization’s mission, vision, and values and advances County and Paramedic Service priorities.

Education and Experience

• Two-year post-secondary diploma in a Paramedic program or equivalent
• Holds the qualification of Advanced Emergency Medical Care Attendant (A-EMCA)
• Minimum of five (5) years of experience as a Primary Care Paramedic
• Maintain current certification by Base Hospital as a Primary Care Paramedic
• Certification in Quality and Patient Safety or equivalent considered an asset
• Experience with continuous quality improvement (CQI)
• Bachelor’s degree in Health Sciences, Paramedicine, Business Administration, Healthcare Administration, Leadership, Quality, Education, and/or other equivalent education is an asset.

Knowledge Skills & Abilities

• Demonstrated working knowledge of Ontario’s land ambulance legislation, regulation and current practices
• Demonstrated knowledge of all legislation and regulations pertinent to the role as well as an understanding of policies and legislation affecting municipal government, that impact functioning in the role
• Demonstrated strong communication skills, both written and verbal and ability to communicate complex information clearly and concisely with ease and confidence, to a diverse audience base; fosters open communication
• Demonstrated excellent presentation skills and ability to provide an engaging learning environment where staff are motivated to learn new skills and best practices
• Demonstrated ability to promote education, development and learning with staff
• Promotes cultural competency through respect for individual differences and competencies and centers equity, diversity and inclusion in organizational functions, priorities, and employee culture
• Demonstrated leadership skills including effective mentoring, coaching, counselling and conflict management skills
• Demonstrated professional work ethic and behaviours in interaction with internal and external contacts
• Demonstrated strong organizational skills and the capacity to multi-task in a fast paced environment, responding with flexibility to changing priorities
• Demonstrated commitment to client-centered service and care
• Demonstrated critical thinking skills by systematically obtaining and assessing relevant information, utilizing reflective reasoning and taking action in decision making, with a realistic understanding of the issues and the impact of decision on the department/County
• Intermediate computer proficiency including thorough knowledge of Microsoft Office Suite products including Word, Excel, PowerPoint, Outlook, and the ability to use other software applications
• Proven willingness to learn and acquire new information and skills
• Demonstrated commitment to client-centered service/care
• Demonstrated ability to adhere to confidentiality while exhibiting discretion and good judgement
• Demonstrated ability to manage projects and timelines
• Demonstrated ability to initiate and lead changes within the department, promoting and applying innovative methods and solutions to situations through a continuous process improvement mindset
• Demonstrated ability to be a team player who can establish and maintain effective working relationships with employees, clients/patients and the public
• Demonstrated personal effectiveness in navigating organizational politics, building resiliency, encouraging work life balance and being aware of own strengths and limitations
• Demonstrated understanding and commitment to health and safety policies, procedures and applicable legislation
• Demonstrated ability to attend work on a regular basis
• Demonstrated ability to meet the physical demands of the position
• Must hold a valid Class “F” driver’s license, per requirements of Ambulance Act
• Satisfactory Criminal Record and Vulnerable Sector Check

Working Conditions

• Sitting, standing, or walking for extended periods during a shift
• Driving with other passengers
• Varied shifts based on operational needs
• Potential exposure to conflict
• Intermediate level of concentration is required to analyze and interpret data and information and prepare reports
• Multi-tasking environment and necessity to meet deadlines on a regular basis
• Possible exposure to client/patient aggressive/defensive/agitated/disruptive verbal and/or physical behaviours (on ride-outs)
• Possible exposure to heat/cold temperatures, noise, dirt/dust (on ride-outs)

Accommodation

The County of Frontenac is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment process and applicants must make their needs known as soon as possible. Please be advised that you may be requested to provide supporting documentation to ensure that appropriate accommodation is provided. All accommodation requests are reviewed and implemented accordingly.