Specialist, Strategic Planning, Management & Evaluation

Position Details

• Location: 10 Peel Centre Drive, Brampton
• Salary: $94,455 - $106,262 per annum
• Work Mode: Hybrid
• Hours of Work: 35 hours per week
• Employment Status: Contract Full Time (13-Months)
• Department: Human Services – Social Development, Planning and Partnerships

Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference. At Peel Region, we can create lasting impact, together.

Who We Are

The Human Services department provides support to improve the quality of life for the Peel community. This includes income and social supports, affordable housing, and early years and child care supports. Human Services works as part of the broader social services sector; collaborating with community partners, building capacity and providing funding to respond to the needs of people in our community.

Strategic Planning, Management and Evaluation (SPME) Unit, within the Social Development, Planning and Partnerships division in Human Services, provides evidence-informed support to the Human Services leadership team and the department to ensure programs and services address the needs of Peel residents. SPME functions include strategic planning (including the development of division, community-facing, and program plans), enhancing and enabling performance measurement for ongoing performance monitoring, conducting evaluations to understand impact, process and implementation, and supporting process improvements. SPME works with internal divisions in the Human Services department to advance a performance culture that enables the Human Services department to achieve their goals in the areas of Housing and Homelessness, Income and Social Support, Early Years & Child Care, and Community Investment.

What You Will Do In This Role

• Use strategic planning practices, processes and tools to facilitate strategic and operational planning; create alignment and accountability; develop performance measurement frameworks and evaluation plans to ensure progress towards achieving effective and efficient programs and services for Peel residents, while identifying opportunities for continuous improvement and operational excellence
• Ensure alignment of departmental efforts to the Region of Peel's Strategic Plan through strategic planning, performance measurement, evaluation and change management, and continuous improvement methodologies
• Provide analysis and interpretation on trends, risks and gaps relating to Human Services data for planning and performance measurement purposes, draw cross-linkages between data, reports and community indicators, and recommend evidence-informed process and service improvements
• Lead and assist in internal and external facilitations and consultations from a planning, performance and evaluation and continuous improvement perspective with a focus on outcomes
• In partnership with program areas (divisions in the Human Services department), develop and analyze Key Performance Indicators (KPls) using data that are both measurable and meaningful for assessing the extent to which objectives and outcomes are achieved, identifying areas for continuous improvement, and supporting data-driven decision making
• Provide evaluation support by facilitating the development of evaluation plans, matrices/questions, and frameworks through appropriate methodologies, including logic models, performance measurement frameworks, evaluation tools, data analysis and report writing to make recommendations that enhance program effectiveness and support continuous improvement
• Keep abreast of best practices in strategic planning, performance measurement evaluation, and continuous improvement, and work to build the capacity of the Department through knowledge exchange and developing learning tools to enhance the knowledge of internal staff
• Provide recommendations and advice with respect to risk management, quality assurance, business continuity, continuous improvement initiatives, and program changes which align with Departmental and client perspectives; recommend new ways to measure and share performance statistics that ensure metrics are utilized to enhance program delivery and service outcomes
• Demonstrates strong client management skills and the ability to work collaboratively to ensure projects are successful

What The Role Requires

• Post-secondary education in Human Services, Planning, Public Administration, Public Service or a related field, combined with a minimum 5 years of relevant experience or an equivalent combination of education and/or experience
• Strong knowledge of strategic planning, performance measurement and evaluation methodologies including logic model, performance measurement framework and evaluation matrix development
• Experience in strategic and operational planning aligning to outcome development and creating performance measurement frameworks and knowledge of Key Performance Indicators (KPI) to ensure effective measurement relating to the administration of programs, services and processes
• Experience applying quality and continuous improvement approaches and facilitating quality improvement initiatives relating to the administration of programs, services and processes (e.g., Lean, Six Sigma, or evidence-based process improvement)
• A satisfactory Level 1 Criminal Record Check obtained directly from a police station (third-party background checks will not be accepted)

Skills and Abilities

• Analytical and critical thinking skills
• Exceptional communication and facilitation skills, both oral and written
• Political awareness and sound judgment
• Proficiency in all Microsoft Office applications (Visio, Word, Excel, PowerPoint)
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Nice to Have

• Knowledge of statistical software (e.g., SPSS, R, Stata) and qualitative data analysis software