Social Worker Ssltc

Position Details

• Job Category: Community & Social Services
• Division & Section: Seniors Services & Long Term Care, LTC Regional Services
• Work Location: Kipling Acres Long-Term Care Home, 2233 Kipling Avenue, Etobicoke
• Job Type & Duration: Part-time, Indefinite
• Hourly Rate: $42.96 - $47.05
• Shift Information: Monday to Sunday, Up To 21 Hours Per Week
• Affiliation: L79 PT LTCH&S
• Posting Period: 24-Aug-2026 to 09-Sep-2026

The City’s Seniors Services and Long-Term Care Division supports Toronto seniors and residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services. Vulnerable individuals who reside in the community are supported through adult day programs, supportive housing services, tenancy support and homemakers and nurses services. CareTO is our brand for the culture change we are investing in for the City’s 10 directly operated long-term care homes.

The division values Compassion, Accountability, Respect and Excellence which shape our organizational culture, our priorities, and the experiences of all those who live, work, volunteer, and visit.

The Social Worker plays a vital role in supporting the psychosocial well-being of residents/ clients in long-term care (LTC). This role integrates advanced social work skills such as comprehensive assessments, individualized care planning, crisis intervention, advocacy, and program development. The Social Worker collaborates within an interprofessional team to deliver holistic, person-centered care that addresses the diverse needs of residents/clients and their families, ensuring alignment with the City’s values of Compassion, Accountability, Respect, and Excellence.

The Social Worker works directly with resident/client care and interaction in a long-term care or community care setting. The successful incumbent must be comfortable working in a team-oriented environment and capable of handling emotional and challenging situations with empathy and professionalism.

Major Responsibilities

• Conducts thorough assessments of residents' psychosocial needs, including mental health, emotional well-being, cognitive function, and social support systems, demonstrating cultural responsiveness throughout the assessment process.
• Utilizes recognized clinical assessment tools as per divisional policy.
• Regularly reviews and updates assessments to reflect changes in the resident’s/client’s status and environment.
• Develops and implements personalized care plans based on comprehensive assessments and interprofessional team input, focusing on holistic and person-centered care, and demonstrating cultural competence.
• Provides therapeutic counseling and interventions to support residents’/clients' mental health, emotional adjustment, and coping strategies, tailored to individual needs and delivered through a culturally competent lens.
• Facilitates group therapy sessions and social support groups as needed, adapting approaches to meet the unique needs of the resident/client population.
• Provides immediate response to crises, including mental health emergencies, conflict resolution, and cases of abuse or neglect.
• Develops and implements crisis intervention plans, including de-escalation strategies and emergency support, prepared for both individual crises and broader community-based emergencies.
• Advocate for residents’ rights, ensuring their voices are heard in care planning and decision-making processes.
• Supports residents/clients and their families in navigating legal and ethical issues, such as informed consent, capacity assessments, and substitute decision making.
• Acts as a subject matter resource on the Health Care Consent Act (HCCA) and Substitute Decisions Act (SDA), guiding interprofessional teams in identifying and working with Substitute Decision Makers (SDMs), and supporting ethically and legally sound decision-making processes.
• Advocates for systemic improvements within the facility and the broader LTC sector, addressing social determinants of health equity and enhancing resident/client well-being.
• Supports residents/clients and families in understanding the aging process, mental health issues, and available community resources.
• Facilitates family meetings to discuss care plans, address concerns, and provide updates on residents/clients’ progress.
• Develops and delivers educational sessions on psychosocial health, aging, and coping strategies to residents/clients, families, and staff.
• Collaborates with healthcare professionals, including physicians/nurse practitioners, nurses, rehabilitation therapists, dietitian, spiritual & religious and recreation staff, to ensure a holistic approach to resident/client care.
• Participates in regular care conferences, team meetings, and case reviews, providing insights from a social work perspective to develop comprehensive resident care plans.
• Leads initiatives and training programs to enhance the capacity of the care team to deliver high-quality psychosocial care.
• Develops, implements, and evaluates psychosocial programs and services that enhance residents/clients’ quality of life, promoting holistic wellness that includes mental, emotional, social, and spiritual well-being.
• Participates in program evaluation and quality improvement initiatives related to psychosocial care and resident well-being, including providing support for audits and data collection as required.
• Builds and maintains partnerships with community organizations, service providers, and local resources to enhance support networks for residents/clients.
• Facilitates access to external resources that can support residents’/clients' well-being, linking residents/clients to community resources and support systems.
• Collaborates with the Public Guardian and Trustee (PGT) to ensure the well-being and rights of residents/clients who require external decision-making support.
• Coordinates with the PGT to manage residents/clients requiring external substitute decision-makers as needed.