PT Technology Support

Position Details

• Job Type: Part-Time (Non-Union)
• Duration: Part-time position, working various Monday–Thursday evenings (6–11pm), to a maximum of 24 hours per week
• Posting Status: Open to all current Town of Oakville employees and external applicants
• Closing Date: October 30, 2026, by 11:59 pm
• Work Location: Town Hall, Oakville
• Department: IT Support Services
• Posting Date: October 15, 2026

Reporting to the Supervisor, IT Support Services, this position provides technical support to the Town of Oakville’s staff and Members of Council. Support is provided in person at Town Hall, as well as by phone, email, and self-service portal. The position includes the maintenance, support, installation, management, and exchange of endpoint devices (computers, printers, and mobile devices) and endpoint software. The role also supports staff and Members of Council during Council and public meetings and assists with audio/video tasks during those meetings.

Job Responsibilities

• Respond to incoming Service Desk contacts through the Town’s various channels: in person at Town Hall, by phone, email, and self-service web portal.
• Monitor the IT Service Management (ITSM) tool for tickets submitted through the staff self-service portal, and action or route issues for resolution.
• Assist corporate users with problems relating to computers and other endpoint assets.
• Provide technical support to clients using software applications, including guidance on solving problems and operating the standard suite of office automation products.
• Provide hardware and software configuration and support relating to corporate software.
• Assist with technical issues involving Town meeting room technology.
• During Council and public meetings, support Town staff and Members of Council and assist with audio/video technology.
• Fully document and track Service Desk requests and issues by creating tickets, updating them, and logging all activities through to resolution in the ITSM tool.
• Use existing knowledge base articles and build new ones to contribute to knowledge sharing and solution development.
• Perform other duties as assigned.

Qualifications

• Enrolled in or completed a two-year college diploma in Information Technology.
• Working knowledge of Microsoft M365 office productivity.
• Working knowledge of Active Directory.
• Ability to identify issues and capabilities of the latest operating systems (e.g., drivers and configurations).
• Strong analytical, diagnostic, problem-solving, and prioritization skills.
• Proven communication and interpersonal skills, with proficiency in both verbal and written communication.
• Demonstrated customer service and relationship-building ability, including the ability to remain calm under pressure.
• The role involves carrying equipment (computing and other); must be able to lift up to 20 kg.
• Prior Service Desk experience would be an asset.
• Operating Systems Certification and A+ (Hardware Maintenance) Certification would be assets.

This job posting is for an existing vacancy and will be filled accordingly.

The Town’s recruitment software includes elements of artificial intelligence to assist in screening and short-listing qualified candidates.

This job profile reflects the general requirements necessary to perform the principal functions of the job and does not include all work requirements. Applicants are required to demonstrate through their application and interview that their qualifications match those specified. Applicants may also be required to undergo testing.