Service Coordinator (Various Opportunities)

Position Details

• Department: Family and Income Stability
• Work Location: Various designated locations across the City of Brantford and County of Brant, with some work-from-home privileges in accordance with Corporate policies after successful completion of orientation and/or the probationary period
• Candidate Pool Duration: Four months from the date the pool is established

Reporting to the Supervisor of Family and Income Stability, the Service Coordinator provides financial and employment assistance to clients, incorporating regulations, policies and procedures of the Ontario Works Act, local policies and other legislation as applicable. The goal is to assist clients in transitioning from reliance on social assistance to meeting personal and career objectives that fulfill their potential and lead to self-sufficiency.

The Service Coordinator uses a collaborative, community-based approach to support clients in their transition to self-sufficiency. This includes making clients aware of community resources and services, advocating on their behalf to service providers, mitigating barriers to accessing services, and following up to ensure services were beneficial.

This posting is intended to establish a pool of qualified candidates for the Service Coordinator role. There is no immediate vacancy. Applications will be reviewed, and eligible candidates may be contacted for an interview for future vacancies as they become available. The pool may be used to fill temporary, contract, or permanent positions during its active period.

Qualifications

• Two-year community college diploma in a Social Services Worker program or related area from a recognized public post-secondary institution.
• Preference may be given to applicants holding a bachelor’s degree or higher in Sociology, Social-Psychology, Psychology, Social Work, or an equivalent and relevant program of study.
• Minimum one year of experience in an outcomes-based, customer service environment in a direct service role.
• Ideal candidates will have directly relevant social services experience in income support and/or employment services.
• Knowledge of and established partnerships with local community agencies is considered an asset.
• Demonstrated group facilitation and interview skills.
• Demonstrated ability to coach and mentor participants on their continuum to life stabilization and self-sufficiency.
• Experience monitoring participants’ progress based on their plans and reevaluating as necessary.
• Experience calculating budgets and analyzing eligibility for entitlement.
• Effective communication and interpersonal skills to exchange, explain, interpret, and discuss factual information internally and externally.
• Working knowledge of community support systems for employment assistance, housing, and education.
• Excellent organization and prioritization skills to effectively meet deadlines.
• Ability to work independently and in a team setting.
• Detailed knowledge of the Ontario Works Act and understanding of departmental and municipal policies and procedures are considered assets.
• Demonstrated case management skills in a human services setting are an asset.
• Working knowledge of SAMS and other relevant internal systems is considered an asset.
• Must have a valid G-class driver’s licence and access to a reliable vehicle.
• A police clearance with a vulnerable sector check indicating a positive clearance is required.