Senior Front of House

Position Details

• Employment Type: Part-time
• Department: Community Services
• Work Location: On-Site

Reporting to the Guest Services Team Lead, the part time Senior Front of House position is responsible for all public areas of the theatre during an event. Duties include, but are not limited to training and supervising all Front of House Staff and Volunteers with an active role in the recruitment process. Acting Duty Manager; opening and closing public areas; handling Client and Patron inquiries; problem solving; maintaining a healthy and safe environment. This position involves standing and walking for long periods of time and moderate lifting. Hours of work will vary depending on the event schedule and the seasonal demands of the theatre. Applicants must be available days, afternoons and weekends and accept a work schedule that varies weekly.

Qualifications

• Applicants must have successfully completed Grade 12 or the equivalent
• A minimum of one (1) year experience in the customer service or tourism and hospitality field
• Applicants will know and understand all Health and Safety Guidelines
• Must have a valid Standard First Aid Certificate with Level C CPR
• Certification in Smart Serve and Safe Food Handling is required
• Knowledge of MS Office software and accurate data entry skills
• Applicants will have the ability to work effectively as part of a team, can handle multiple priorities and be committed to professionalism with a strong emphasis on customer service and communication skills