Senior Enterprise Business Systems Analyst

Position Details

• Job Type: Permanent
• Annual Salary Range: $99,994 - $124,994
• Hours per Week: 35
• Work Location: Hybrid work options available for eligible positions
• Department: Data Architecture & Application Services
• Close Date: October 30, 2026, at 12:00 am
• Openings: 1

About Milton

Join one of Ontario’s fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected.

Our vision is to foster a safe, diverse, and welcoming environment—one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.

What We Offer

This position is eligible for the following:

• Comprehensive benefits package for regular full-time employees, with all premiums paid by the Town, an Employee Assistance Program, top-up maternity/parental leave benefits and life insurance
• Eligibility to participate in the OMERS pension plan
• Paid time off, including vacation, incidental and volunteer days
• Employee perks and discounts, including a discount on Active Living Pass and Perkopolis
• Flexible work arrangements, including hybrid work options and participation in the Town’s compressed work-week program for eligible positions

Position Summary

Reporting to the Manager, Data Architecture & Application Services, the Senior Enterprise Business Systems Analyst provides senior technical leadership for the Town’s enterprise applications supporting Fire Services and Recreation/point-of-sale operations. The role oversees application administration, databases, interfaces, reporting solutions and online services to ensure security, performance, reliability and operational continuity.

Working with business partners, IT teams and vendors, the position leads the design, implementation, integration and enhancement of application solutions; monitors system performance; drives corrective and preventive action; and leads the resolution of complex issues and major incidents. The role manages initiatives throughout the application lifecycle using established project management practices.

Major Job Responsibilities

• Ensures the security, reliability, performance and operational continuity of enterprise applications
• Monitors and administers applications, databases, interfaces, servers and online services, coordinating preventive maintenance, patches, service packs and vendor releases
• Leads the diagnosis and resolution of complex system, data and user issues, escalating major incidents and coordinating responses across business areas, IT teams and vendors
• Maintains data quality, availability and integrity by establishing controls and tracking completeness, redundancy and continuous improvement
• Translates business and legislative requirements into effective enhancements, integrations, reports, forms, queries, interfaces and data-access solutions
• Leads enterprise application implementations, upgrades, integrations and modifications from scope and requirements through testing, deployment and stabilization
• Develops project scope, plans and delivery approaches with sponsors, business owners, technical teams and vendors using established project management practices
• Researches and recommends application products, modules, services, protocols and standards that align with business needs and the Town’s technology architecture
• Designs, tests and deploys secure, scalable solutions in accordance with architectural principles, policies, standards and integration requirements
• Identifies and implements automation and process improvements that reduce cost, strengthen service delivery and enhance the user and customer experience
• Establishes and maintains application policies, operating procedures, system documentation, incident records and change-management controls
• Develops and delivers training, tools and guidance that enable users to work effectively with enterprise applications, reporting and data resources
• Develops application architecture, capacity, backup and recovery recommendations to support growth, resilience, security and recoverability
• Provides technical leadership, stakeholder communication and mentorship to strengthen collaboration, knowledge transfer and team capability

Education & Experience

Minimum Qualifications

• Post-secondary diploma in Computer Science or related field
• Five (5) years’ experience administering and supporting complex enterprise applications and related Oracle and SQL Server databases
• Extensive experience with enterprise applications supporting fire services and recreation/point-of-sale operations, including dispatch and records-management interfaces, online registration, facility booking, memberships and payment solutions
• Certificates in enterprise application, database or systems management (Oracle and/or SQL Server)
• Advanced knowledge of municipal IT applications and concepts
• Strong knowledge of system and software quality assurance best practices and methodologies
• Knowledge of current network hardware, protocols and standards
• Knowledge of Oracle 11g and above
• Knowledge of SQL Server 2008 and higher
• Knowledge of Oracle Enterprise Manager, SQL Server tools, SQL, PL/SQL, JavaScript, APIs, integration technologies and enterprise reporting tools
• Excellent communication and interpersonal skills
• Strong organization and time management skills
• Excellent analytical, problem-solving and research skills
• Ability to multi-task in a fast-paced environment and meet multiple deadlines
• Ability to work well in a team within a fast-paced office environment
• Advanced knowledge of municipal IT applications and concepts

Preferred Qualifications

• Post-secondary degree in Computer Science, Computer Engineering, Mathematics or related field
• Eight (8) years’ experience supp...