Revenue Specialist

Position Details

• Job Title: Revenue Specialist
• Employment Type: Permanent Full-Time
• Closing Date: October 1, 2026
• Salary: $61,895.89 - $77,365.08
• Hours: 35 hours per week, Monday - Friday
• Location: Town Hall – 24 Tupper St. W., Alliston, ON
• Department: Finance
• Start Date: October 26, 2026

The Town of New Tecumseth is looking for a Revenue Specialist to join our rapidly growing team.

Why work with us?

Our growing community, identified as one of the fastest growing municipalities by Statistics Canada, located about an hour north of Toronto, offers beautiful rural and urban landscapes and diverse opportunities to work in a technologically progressive, public environment.

What we promise

• Flexible work environment, including ability to work from home up to two (2) days per week
• Employer paid health and dental benefit packages from day 1
• Competitive salaries
• OMERS pension plan
• Free gym membership at Town recreation centres
• Professional development opportunities

How you contribute to our organization

• Responding to customer service public inquires including escalated concerns typically requiring subsequent investigation and trouble shooting.
• Maintaining an accurate customer database including new account set-up, profile changes, accounting adjustments, preauthorized payment plans (PAP), electronic file transfer (EFT) etc.
• Preparation, processing and administration of accounts receivable invoices. Monitor accounts receivables, identify doubtful accounts and perform collection activities on defaulted accounts.
• Upload routes to utility operations system prior to consumption download, analyze consumption for invoicing accuracy, investigate discrepancies and seek corrective resolution.
• Perform tasks related to accurate and timely billing of water accounts, including billing, analyzing billing exceptions, and assessing and resolving errors and exceptions.
• Complete all service orders related to new water billing accounts, validate water meter reads, meter read scheduling, update billing information and perform validation and variance activities.
• Resolve payment issues for tax, water and accounts receivable, research solutions and process customer refunds and adjustments as required.
• Generate tax bills, water, sewer, and sales invoices and deliver via electronic and mail distribution following legislated protocols. Process monthly penalties and interest on accounts and assist with supplementary/omitted tax billings.
• Provide ratepayers, lawyers, mortgage companies, etc., with timely and accurate tax and utility balances, ownership or assessment information.
• Process mortgage company tax payments, prepare tax adjustment applications, ownership change letters, tax certificates, rebate applications, property tax programs and apply other delinquent revenues.
• Assist Supervisor of Revenue with delinquent account collection, administer approved payment plans or assist with tax sale or tax appeal processes and coordinate utility disconnections.
• Prepare and document property registrations and tax sales; prepare and monitor payment agreements and reverse non-negotiable payments.
• Assist with preparation, monitoring and updating of information related to tax and utility notices, website content, pamphlets, online information and portals.

What you bring to the team

Education

• Minimum: College level certificate in Business or Accounting.
• Preferred: Completion of Municipal Revenue Administration Program (OMTRA) or willingness to complete within 12 months of hire.

Experience

• 3 - 5 years of related experience in an accounts receivable and billing environment. Tax and Utility billing exposure is an asset.
• Minimum 3 years of Municipal Revenue Finance experience.

Knowledge/Skill/Ability

• Ability to perform precise calculations and financial assessments to ensure accuracy in tax/water and financial processes.
• Proficient in performing multiple functions and maintaining organized records and reports.
• Strong understanding of municipal, commercial, and industrial tax regulations.
• Thorough working knowledge and skill in Microsoft Office (Excel, Word, Outlook) and general financial applications. Exposure to Great Plains is an asset.
• Problem solving ability required to analyze and investigate consumption billing and/or payment anomalies and implement corrective measures.
• Judgment is required to apply Town practices, refer issues to the Supervisor and set own priorities to meet deadlines.
• Excellent customer service skills and ability to resolve customer conflict when required.
• Ability to understand and apply the Municipal Act and Town policy and procedure with regard to taxation issues.