Revenue Clerk - Customer Service

Position Details

• Competition Number: Not provided
• Primary Work Location: Waterloo City Centre
• Salary Range: $60,457.00 - $75,570.00 (Band J)
• Employment Group: Staff Association
• Job Status: Regular Full Time
• Hours of Work: 35 hours per week
• Posting Release Date: August 31, 2026
• Posting Closing Date: September 10, 2026
• Department: Finance

Why Work With Us

The City of Waterloo is a rewarding place to work. Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a great place to live, work and play for everyone.

Home to two world-class universities, a top-ranked college, a tech ecosystem, entrepreneurs and small businesses, there is a readiness to do things differently in Waterloo. Our vision is to be a leader in sustainability and to build a future-ready community for all. We are committed to workplace wellbeing and providing an inclusive, safe and enjoyable work environment.

For more information about the City of Waterloo’s Strategic Plan, Vision, Values and Guiding Principles, please click here:

City of Waterloo 2023-2026 Strategic Plan.

What We Offer

• Supportive and caring organization that promotes respect, inclusivity, sustainability, health, safety and wellness.
• Dedication to the organization’s commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey.
• A commitment to environmental sustainability as demonstrated in many plans and policies. For example, we are working towards reducing our corporate greenhouse gas emissions to net-zero by 2050, with real progress underway.
• Certification as a Living Wage Champion with fulsome employer-paid benefits package (extended health and dental care), including paid sick days, long-term disability, life insurance, Employee and Family Assistance Program and Maternity/Parental Leave Top-Up.
• Defined Benefit Pension Plan (OMERS) eligibility for all employees.
• Up to 10 paid Reservist Leave days per year, with single contribution OMERS buyback option for any unpaid time.
• Flexible work schedules, paid vacation and personal days, and the opportunity to bank overtime.
• Easy and sustainable commuting options through the TravelWise program, which offers public transit discounts and a dedicated carpool network for employees.
• Substantial internal and external training and development opportunities along with opportunities to get involved and give back to the community.
• Enjoyable employee-wide events, activities, site visits, BBQs to connect with co-workers.
• Complimentary FitPass for access to leisure, swim, and fitness drop-in programs for employees and family members.

What You Will Do

• Respond to telephone and counter customer inquiries concerning taxes, water and sewer utility billing, property assessment, parking tickets and all other revenue related matters.
• Receive and process payments of taxes, water and sewer, accounts receivable, parking tickets, general receivable.
• Provide support in Billing designate applications, schedule final read appointments for requests received over the counter through e-mail and / or fax.
• Investigate returned tax and water utility mail.
• Respond and maintain Revenue email box.
• Provide support in cash handling and balance end of day transactions as required.
• Provide support and process requests for ownership change and mailing address change.
• Provide support in the administration of online banking and EFT payments.
• Provide support in the administration of pre-authorized payments.
• Provide support and prepare requests for adjustments to tax and water accounts.
• Provide general administration support in the Revenue section.
• Participate in the achievement of the team business plan.
• Other duties as assigned.

What You Will Bring

• A post-secondary diploma in Business Administration or related field with a minimum of two (2) years of related experience preferably in a municipal taxation or public utility environment; equivalent combinations of education and experience will be considered.
• Successful completion of the Municipal Tax Administration Program preferred or ability to successfully complete within two (2) years of hire.
• Efficient data entry skills with attention to detail and a high degree of accuracy.
• Previous cash handling experience preferred.
• Demonstrated ability to work effectively both independently and in a team setting.
• Strong analytical, communication and math skills.
• Demonstrated ability to effectively multi-task and handle changing priorities in a deadline driven environment.
• Experience in, and a strong commitment to, delivering quality customer service utilizing excellent interpersonal and problem-solving skills in order to provide information to the public and resolve any customer issues.
• Excellent computer skills with proficiency in Microsoft Word and Excel.
• Knowledge and experience with Class and/or Vailtech will be considered an asset.
• A passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment.
• Strong commitment to delivering quality customer service.
• Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion.

What We Will Require

• A Criminal Record and Judicial Matters Check satisfactory to the City will be required as a condition of hire.
• Proof of your current and valid certificate(s), licenses and/or educational qualification, if applicable.
• Applicants may be required to undergo testing as part of the recruitment process.