Recreation and Volunteer Services Supervisor

Position Details

• Job Category: Administration - LTC
• Requisition Number: RECRE001381
• Posting Date: September 18, 2026
• Employment Type: Full-Time
• Work Location: On-site, Centennial Manor, Bancroft
• Contract Duration: Permanent Full-Time
• Department: Centennial Manor Long-Term Care

Centennial Manor has an opening for a permanent full-time Recreation and Volunteer Services Supervisor. This non-unionized position reports to the Centennial Manor Home Administrator. The primary responsibility is the administration including planning, organizing, directing, coordinating, and evaluating all program and support services to meet the physical, intellectual, emotional, social, and spiritual needs of residents while promoting their quality of life.

Duties

• Practice and uphold the mission, vision, and values of Hastings/Quinte Long-Term Care services focusing on person-centered care philosophy.
• Develop, interpret, and ensure departmental goals and Ministry standards, legislation, County and facility policies, procedures, and Accreditation standards are reflected in operations.
• Recruit, select, and evaluate team members; provide coaching and discipline; liaise with union representatives to promote mutually beneficial resolutions.
• Recruit and manage volunteers supporting home programming.
• Establish and manage partnerships with community agencies, auxiliaries, and volunteer groups.
• Coordinate professional development and in-service education for team members and volunteers.
• Supervise in adherence with Occupational Health and Safety Act and County policies.
• Empower team members to improve quality care at departmental and multidisciplinary levels.
• Participate in committees and facilitate department meetings.
• Collaborate with home leaders for holistic and person-centered care and program approaches.
• Work with Occupational Therapists, Speech Therapists, Physiotherapists, and Mobility Agency representatives to meet resident needs and goals.
• Develop, update, and maintain Recreation department policies and procedures in line with best practices and legislation.
• Assess resident interests and coordinate individualized and group activity plans.
• Plan and manage fundraising events and grant requests for special projects.
• Manage the department’s annual operating budget.
• Stay current on technology, best practices, research, and tools to provide relevant programming.
• Fulfill Ministry of Long-Term Care Inspection protocols, program evaluations, risk assessments, quality improvement plans, and Accreditation activities.
• Order and maintain inventory of recreation supplies.
• Schedule appropriate programming with adequate staffing support.
• Engage in restorative and rehabilitation practices catering to various physical and cognitive levels.
• Respond to complaints, investigate issues, consult leadership, and resolve concerns.
• Collaborate with Family and Resident Councils for internal operations.
• Work with scheduling clerks to ensure coverage and develop work routines.
• Document and report employee incidents and all suspected or witnessed abuse or neglect following applicable regulations and policies.
• Maintain a zero-tolerance approach to bullying and harassment per County policies.
• Follow emergency response procedures and participate in practice drills.
• Ensure a safe working environment and quality care delivery following Occupational Health and Safety Act, regulations, and County policies.
• Promote education, respect, and cultural diversity among team members, volunteers, students, and clients.

Qualifications

• Demonstrated leadership in recreation and volunteer services within a long-term care or similar environment.
• Knowledge of Ministry of Long-Term Care standards, legislation, and Accreditation requirements.
• Strong organizational, planning, and budgeting skills.
• Experience managing staff and volunteers effectively.
• Excellent interpersonal, communication, and partnership development skills.
• Commitment to person-centered care and teamwork.
• Familiarity with restorative and rehabilitation programming for seniors preferred.
• Competence in ensuring health, safety, and emergency compliance standards.

How to Apply

Interested applicants are encouraged to submit their application following the instructions provided by Centennial Manor's recruitment process. For accommodation requests during the recruitment process, please inform the hiring team to ensure appropriate arrangements.