REBPSW – Responsive Behaviours PSW

Position Details

• Position/Status: Responsive Behaviours – Personal Support Worker – Permanent Part-time PT-6
• Internal Competition: FMT-26-085
• Starting Hourly Rate: $32.10 per hour
• Posting Date: June 29, 2026
• Employment Type: Permanent Part-time
• Department: Health Services
• Work Location: On-Site

The Responsive Behaviours (RB) Personal Support Worker (PSW) is part of an interdisciplinary team providing direct care, intervention, and support to older adults living in Fairmount Home (Fairmount); transitioning into or between healthcare and/or long-term care settings within the geographical boundaries of the South East Ontario Health atHome. The RB PSW will work with residents who are demonstrating responsive behaviours associated with the various types of dementia, delirium, mental health, addictions, or other neurological conditions that require behavioural support.

The RB PSW provides assistance with personal care and activities of daily living for residents of Fairmount Home. The RB PSW will work in collaboration with the in-home Responsive Behaviours team, Medical team, nursing team and PSWs as well as external care providers who specialize in mental health services to enhance the quality of life for residents. The RB PSW will participate in the assessment of responsive behaviours; provide direct care and support; identify triggers and successful strategies for responsive behaviours by assisting and modeling these strategies in collaboration with Long-Term Care Home (LTCH) staff. The RB PSW will carry out the duties in alignment to the organization's mission, vision and values, and work to further its priorities. The RB PSW will conduct themselves and their actions in accordance with the Fixing Long-Term Care Act, 2021.

Education and Experience

• Post-secondary Personal Support Worker certificate from a recognized Community College and/or an accredited program as legislated in the FLTCA
• Equivalent combination of relevant education and experience as identified in the FLTCA may be considered including Graduate Nursing Assistant, Registered Practical Nurse, Graduated Nurse, Registered Nurse
• Recent and related experience with residents displaying responsive behaviours in a long-term care setting or other health-care setting
• Experience documenting and revising care plans in the electronic charting system
• Experience with quality improvement processes would be an asset
• Gentle Persuasion approach training required
• Experience leading others with the ability to clearly coach and guide coworkers in supporting residents with responsive behaviors
• Completion of relevant Behavioural Support Ontario 5 Star education modules including: DementiAbility, BSO foundations, U-First, and Gentle Persuasive approach or willingness and agreeance to obtaining this certification within 12 months of employment

Knowledge, Skills and Abilities

• Demonstrated understanding and commitment to the Gentlecare™ philosophy
• Demonstrated understanding, acceptance and commitment to promoting the Home's mission, vision, and values
• Knowledge and skill working with individuals with various types of dementia, delirium, mental health, addictions, other neurological conditions and those who experience responsive behaviours and/or an acute behavioural change
• Ability to contribute to the delivery of non-pharmacological or psycho-social behavioural care approaches in a collaborative environment within the scope of a PSW
• Demonstrated ability to critically review and revise resident care plans and communicate changes with appropriate parties
• Demonstrated ability to collaborate and communicate with established external partners and agencies regarding updates, interventions, and suggestions
• Demonstrated ability to review a referral for a new or worsening responsive behaviour and think critically about potential causes and interventions for the behaviour
• Strong communication skills with the ability to communicate clearly and regularly with the responsive behaviour team, interdisciplinary team, and external stakeholders
• Ability to share best practices related to dementia, delirium, and mental health issues including the effect on the resident, SDM, caregiver and co-workers within the scope of practice for PSWs
• Demonstrated knowledge of all legislation and regulations pertinent to the role as well as an understanding of policies and legislation affecting the department
• Demonstrated strong communication skills, both written and verbal