Quality Management Technician II

Position Details

• Position: Quality Management Technician II
• Department: Public Works and Environmental Service
• Division: Water and Wastewater Services
• Reports to: Manager of Water and Wastewater Services
• Work Location: On-Site

Purpose and Scope:
Reporting to the Manager of Water/Wastewater Services, the Quality Management Technician will assist the Manager of Water/Wastewater Services, Compliance Coordinator, Superintendents and operations staff with a wide variety of technical and administrative functions and provide support to Water/Wastewater departmental operations, compliance, and budgetary decisions through performance reporting and data analysis. This position is a contributing team member responsible for the day to day work and executing operations in line with department approved policies, plans and programs as well as efficiently meeting service standards in the delivery of municipal services.

Duties and Responsibilities

• Under the supervision of the Risk Management Official (RMO) and working with the internal working group, screen applications, research and develop guidance documents, fact sheets, forms, Section 57, 58 and 59 notices for the administration of the source protection program.
• Work with the Conservation Authority on the delivery of the Education and Outreach Program for the source protection program.
• Provide support to the RMO to implement and coordinate the source protection program.
• In conjunction with the RMO and other staff, provide comment on Source Protection Plan updates and provincial program changes.
• Represent the City at various meetings and working groups with external municipalities, government agencies and conservation authorities.
• Exercise legal authorities as an RMI/Alternate RMO as outlined in the Clean Water Act, Provincial Offences Act and/or Municipal Bylaws as required.
• Completion of field verification surveys for a variety of land uses including agriculture, commercial, industrial and residential properties.
• Under the supervision of the RMO, research and write Risk Management Plans within the City.
• Assist the Manager with the administration and coordination of consultants and contractors to ensure completion of projects and programs.
• Provide input and/or prepare annual reports, contract payment certificates, presentations, budget reviews, meeting minutes, statistics and analysis.
• Complete Monthly/Annual reporting requirements for the water and wastewater systems as assigned by the Compliance Coordinator.
• Respond to inquiries and complaints from residents, customers and property owners and resolve or refer as appropriate.
• Act as a Super User for the maintenance management program, ERRIS program implementation, digital data collection and online logbooks.
• Provide guidance, support and training to all staff on the use of each program.
• Provide input and analysis into development of appropriate areas of the department budget.
• Maintain up to date asset inventory and maintenance procedures for all equipment as directed by the Superintendent positions.
• Draft reports as requested by the Water/Wastewater Manager.
• Assist with Quality Management System (QMS) and compliance related items as assigned including conducting QMS audits, maintaining training records, and preparing reports.
• Assist in coordinating information for the department including security access, collection and analysis of data, retention and destruction of records.
• Provide support in Continuous Quality Improvement (CQI) processes with respect to the Ministry of Environment and other related legislative bodies.
• Provide consistent support to the Manager for reviewing invoices, coding invoices and follow up with vendors as necessary.
• Maintain file of invoices for Capital projects and operational expenditures.
• Follow up directly with operations staff and ORO’s to ensure the purchasing documentation is completed properly.
• Assist the Manager with development of the scope of work for tenders, Request for Proposals (RFPs) and quotations, capital project implementation, record keeping and budget tracking.
• Support the education and training of staff in legislation pertaining to Water/Wastewater Services.
• Complete price quoting and coordinate purchases with various vendors.
• Arrange and schedule training courses and coordinate staff attendance with Superintendents.
• Support the Manager with delivery of the Health and Safety program for the department.
• Maintain confidentiality regarding water account information.
• Demonstrate commitment to learning and professional development.
• Protect own and others health by adopting safe work practices, reporting unsafe conditions immediately, and attending all relevant in-services regarding occupational health and safety.
• Follow all guidelines as legislated under the Ontario Occupational Health and Safety Act, other applicable legislation, best practices, City policies and procedures.

Note: Above duties are representative of a typical position and are not all-inclusive.