Quality Improvement Specialist

Position Details

• Department: Social & Community Services
• Division: Services For Seniors
• Job Type: Permanent
• Hours of Work: 35 hours per week
• Work Location: Halton Regional Centre - 1151 Bronte Road, Oakville
• Posting Date: October 2, 2026
• Application Deadline: October 16, 2026

Job Summary

Reporting to the Manager, CQI Risk Management, the Quality Improvement Specialist supports the development, implementation, and evaluation of continuous quality improvement initiatives across Services for Seniors. This position works collaboratively with long-term care homes, adult day programs, assisted living programs, and corporate partners to integrate quality improvement, accreditation, and strategic initiatives into daily operations.

Duties & Responsibilities

• Serves as the divisional lead for the Dementia Care Strategy, providing strategic leadership, coordination, implementation, and evaluation of dementia care initiatives across long-term care and adult day programs.
• Leads the planning, implementation, monitoring, and evaluation of continuous quality improvement initiatives across Services for Seniors.
• Manages planning, implementation, data analysis and reports for annual Resident, Family and Client Satisfaction Surveys.
• Supports divisional strategic planning processes, performance measurement, and reporting by coordinating data analysis, monitoring key performance indicators, and preparing reports to track progress against strategic priorities.
• Assists with accreditation activities and supports compliance with applicable accreditation standards, legislative requirements, and best practices.
• Conducts environmental scans, literature reviews, and best practice research to support program planning and service development.
• Acts as the staff liaison to Halton Region’s Older Adult Advisory Committee, supporting collaboration and engagement to inform Regional policies, planning and services for older adults.
• Facilitates stakeholder meetings, committees and other engagement activities, including engaging with external consultants as required.
• Manages processes and content for regular stakeholder communications such as electronic newsletters and updates.
• Develops high-quality reports, briefing notes, presentations, educational materials, newsletters, and communication resources.

Skills & Qualifications

• Undergraduate degree in Sociology, Health Aging and Society, Health Sciences, Health Administration, Business Administration, Public Administration, Gerontology, or a related field.
• Minimum three (3) to five (5) years’ experience in health care and/or long-term care.
• Knowledge of the Fixing Long-Term Care Act, applicable Ministry requirements, CARF Accreditation standards, and other relevant regulatory frameworks.
• Knowledge of quality improvement methodologies, and program evaluation techniques.
• Strong analytical skills with experience interpreting and presenting data to support decision-making.
• Excellent communication, facilitation, stakeholder engagement, and relationship-building skills.
• Demonstrated ability to manage multiple priorities and projects in a fast-paced environment.
• Certification or training in Quality Improvement, LEAN, Six Sigma, Project Management, or Change Management is considered an asset.
• Experience with SharePoint, Power BI, and Microsoft 365 collaboration tools is preferred.

Working Employment Conditions

• Travel will be required; incumbent must provide their own transportation.
• Participation in meetings outside regular business hours may occasionally be required.
• Current (obtained within the past six (6) months), original and acceptable Criminal Records Check, by the first day of employment.

Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.

If you’re enthusiastic about the opportunity to work with Halton Region but don’t meet every qualification listed, we still encourage you to apply! This position may be eligible for an underfill opportunity for candidates who do not meet every qualification. We’re always on the lookout for exceptional talent to join our team!