Quality Control & Training Specialist (Full-Time)

Position Details

• Title: Quality Control & Training Specialist
• Location: Thunder Bay
• Employment Type: Full-time
• Contract Type: Permanent
• Engagement Type: Permanent
• Work Location: On-Site
• Department: Water and Wastewater Operations
• Category: Infrastructure & Operations
• Subcategory: Water, Wastewater & Stormwater
• Job Level: Specialist / Professional

Protect Public Health. Ensure Compliance. Support Essential Services.

At the City of Thunder Bay, our city runs on people like you. Together, we are building a workplace where everyone belongs—where your expertise in regulatory compliance, quality management, training and continuous improvement helps safeguard the essential water and wastewater services our community relies on every day.

Here, you’ll play a critical role in supporting drinking water quality and wastewater compliance programs, overseeing quality management processes, coordinating employee training, and helping ensure the Corporation meets evolving legislative and regulatory requirements.

Thunder Bay offers more than a fulfilling career. With its natural beauty, affordability, and strong sense of community, it’s a city where you can grow personally and professionally.

Where You’ll Make a Difference Every Day

Quality Control & Training Specialist, you will help ensure the City of Thunder Bay’s water and wastewater operations continue to meet the highest standards of quality, safety, and regulatory compliance. Your work will directly support compliance with the Safe Drinking Water Act, Drinking Water Quality Management Standard (DWQMS), Wastewater Environmental Compliance Approval (ECA), and other legislative requirements that protect both public health and the environment.

Whether you live in Thunder Bay, you’re looking to return, or excited to make the City your new home, join a team where your skills, expertise, and presence is recognized, and make a real impact to our community.

How You’ll Support the Team

• Provide oversight of the Drinking Water Quality Management Standard (DWQMS) and Wastewater Environmental Compliance Approval (ECA) to ensure compliance with all applicable safety legislation, regulations, and standards
• Monitor new legislation as it relates to Water and Wastewater standards and practices; communicate, train and implement changes to plans and procedures as required
• Oversee the Quality Management System (QMS) Corrective and Preventative Action process, along with the QMS Risk Identification and Risk Assessment process
• Oversee the Municipal Drinking Water Licence (MDWL) Compliance related to contractor legislative requirements for Capital and Development Projects
• Provide Operations field support and perform site reviews and spot audits to ensure regulatory compliance
• Provide Capital Project, Development Project and Return-to-Service design review and documentation review support for regulatory compliance
• Conduct, participate in, and/or review non-compliance incidents and other non-conformance concerns involving employees, contractors and/or the Ministry of Environment, Conservation and Parks (MECP) and/or other regulatory agencies, and provide recommendations to prevent future incidents

What You Can Count On With Us

• A competitive salary that reflects your expertise
• A matching pension plan to help you build long-term financial security
• Comprehensive health, vision, and dental coverage, plus life insurance for peace of mind
• Generous paid vacation and holidays, with the option to purchase additional leave days when you need more time off
• Access to a confidential Employee and Family Assistance Program (EFAP) and wellness initiatives to support your overall health
• Leadership development and tuition reimbursement programs, so you can continue to grow your skills and career
• A culture of recognition and appreciation, with staff events and programs that celebrate your contributions

What You’ll Bring to the Team

Here's what will help you succeed as the Quality Control & Training Specialist:

• A degree in science, engineering, environmental/technical studies, along with five years’ experience in regulatory compliance, quality assurance/quality control, and training; or
• A diploma in engineering, science, environmental/technical studies, or a related field of study along with seven years’ experience in regulatory compliance, quality assurance/quality control, and training
• Experience in quality management systems and auditing
• Experience in designing and implementing training programs
• Experience in working in Water and/or Wastewater industries (operations/maintenance experience preferred)
• Experience working in a unionized environment

Support Sustainable Growth - Apply Today

Ready to take the next step in your career journey? Join us at the City of Thunder Bay, where you’ll support a dedicated team, and make a lasting difference every day.

Apply today and start your next chapter with the City of Thunder Bay.

General Information

As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women and members of the 2SLGBTQ+ community.

Ontario Human Rights Code
It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:

• Photos
• Any certificates that have photo identification
• Driver’s licences
• Police records checks

Note: The above documentation will be requested by the Human Resources Division should you be the successful applicant.