Public Service Assistant - CUPE

Position Details

• Department: Library
• Status: Part-time, Permanent
• Date Posted: September 18, 2026
• Date Closing: October 02, 2026
• Scheduled hours/shifts: 12-24 hours per week
• Salary: $26.805/hour, Grade 5 Step 1
• Vacancy Reason: Replacement

Position Purpose

This position is responsible for the provision of customer service, reader advisory, and information services in accordance with library objectives. Additional responsibilities include circulation service duties and assisting in the maintenance of the physical appearance, safety, and security of the library.

Duties & Responsibilities

• Provides pro-active customer and information services.
• Provides reference and reader advisory services, directional, and technology related support.
• Performs service desk and roving duties.
• Works evenings and weekends as scheduled.
• Assists clients with problems relating to technology, including but not limited to assistance with mobile phones, tablets, and e-readers.
• Performs regular circulation duties including, but not limited to: the checking in and out of all library materials, the registering and updating of library user membership records, the collecting of overdue fines and other related library fees, the placing of reserves on requested materials, answering telephone calls, acquainting borrowers with library procedures, sorting items on book carts, emptying book drop, withdrawing items from the collection, helping to maintain a welcoming, pleasant, and helpful atmosphere.
• Assists in the maintenance of a safe environment by taking immediate action to address public and staff safety concerns such as broken glass, slippery floors, and any other clean up situation that presents an immediate hazard to staff and to the public.
• Reconciles cash & debit transactions daily.
• Uses problem solving skills, discretion, and good judgement when dealing with a wide variety of customer service issue, including dealing with difficult customers.
• Other duties as assigned.

Qualifications and Requirements

• Requires completion of high school diploma (grade 12) and current Vulnerable Sector Screening.
• 18 – 24 months related experience in serving the public.
• Excellent communication and customer service skills, and the ability to work with a diverse group of people.
• Good knowledge of computers and related software.
• Ability to lift, bend, and push heavy carts of library materials.

How to apply

Please apply through the Recruitment Site, Town of Stouffville - Careers and have your application submitted in confidence by October 02, 2026.

The Stouffville Library is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage, and celebrate our diversity. If contacted for an employment opportunity, please advise if you require accommodation.