Public Engagement & Communications Ambassador

Position Details

• Department: Engineering, Construction & Transportation Management
• Job Type: Contract > 1 Year
• Contract Duration: Up to 14 months
• Hours of Work: 35 hours per week
• Work Location: Halton Regional Centre - 1151 Bronte Road, Oakville
• Posting Date: October 14, 2026
• Application Deadline: October 28, 2026

Job Summary

This role supports significant and large road, water and wastewater infrastructure construction projects through proactive public engagement, communications and customer service, upholding Halton Region’s commitment to exceed customer experience expectations. This role will act as a one-window point of contact for customer experience related to Regional infrastructure projects.

Duties & Responsibilities

• Acts as a single point of contact for any customer issues related to assigned Regional infrastructure construction projects.
• Responds to customer inquiries and complaints received by telephone, email or in person during construction site visits.
• Develops and maintains an expert level of knowledge and understanding of assigned Regional infrastructure projects and their context within the overall 10-year capital delivery plan.
• Researches and provides information to the Divisional and Departmental leadership team in response to inquiries and complaints by engaging and following up with internal and external resources associated with projects.
• Drafts convincing, professional-quality responses and other forms of correspondence related to customer inquiries and complaints for the Divisional and Departmental leadership team.
• Maintains complete and accurate documentation of all customer inquiries, complaints and responses provided.
• Develops and creates project-specific communications strategies and plans.
• Leads the development and dissemination of project-related information to customers and stakeholders, using different strategies and channels through the entire life cycle of the project.
• Takes ownership of ensuring consistency, timeliness, completeness and accuracy of construction project-related information across all channels, including web pages, online maps, printed notices, email notices, road signs and newspaper advertisements.
• Liaises with key project stakeholders, the public and the project team on issues related to construction during the entire life cycle of project delivery.
• Performs regular site visits and brings forward issues that may arise during a project, such as noise, traffic management, parking, dust control, debris disposal, construction hours, truck routing and equipment storage.
• Advises project managers on strategies to mitigate the impact of construction on the community.
• Monitors and reports on the impacts of construction during the project to the Divisional leadership team.
• Keeps up to date with new and changing legislation, standards and regulatory processes.
• Provides input to continuously improve internal processes and systems.

Skills & Qualifications

• Post-secondary education in Engineering (preferable) and/or Business.
• Minimum three years of relevant experience in a customer service or public relations role; Engineering or Construction environment preferred.
• Demonstrated ability to handle sensitive situations and difficult conversations with tact, professionalism and discretion.
• Excellent problem-solving and complaint-resolution skills, with the ability to maintain composure when dealing with customer demands, and excellent interpersonal skills.
• Ability to form and maintain strong relationships with internal and external stakeholders and customers.
• Excellent verbal and written communication skills, with proficiency in drafting responses and other forms of correspondence that is sensitive and political in nature.
• A good understanding of general project management principles and practices.
• Demonstrated experience in Microsoft Office software, customer relationship management solutions, and multimedia channels, including telephone, email, social media and TTY.

Additional Information

This position is eligible for the Hybrid Work Program, with a minimum requirement of three days per week onsite.

This posting is for an existing vacancy. The results of this competition may be used to fill subsequent vacancies of the same position within the next 18 months. If this position becomes eligible to be filled permanently, the successful candidate from this competition may be appointed to the role.

This position may be eligible for an underfill opportunity for candidates who do not meet every qualification.

Halton Region is committed to fostering a diverse, inclusive and equitable workplace that reflects the communities it serves. Applications are encouraged from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.