Project Coord Transit Expansion Office

Position Details

• Work Location: 100 Queen Street West
• Job Type and Duration: Full-time, Temporary Vacancy, 1 (12 month) vacancy
• Salary Range: $89,337.00 - $132,880.00
• Shift Information: Monday - Friday, 35 hours per week
• Posting Period: 28-AUG-2026 to 4-SEPT-2026

Reporting to the Manager of Strategic Engagement and Issues Management, the Project Coordinator will provide tactical delivery of a high-profile community relations program focused on public engagement, education, and collaboration. The role provides strategic insight to identify relationship-building and partnership opportunities to shape and achieve effective community relations programs, plans and objectives and anticipate and address the evolving needs of communities and external partners to drive change and improvement to engagement programs.

Major Responsibilities

• Implements detailed plans and recommends policies regarding program specific requirements.
• Tactical delivery of a high-profile community relations program focused on public engagement, education, and collaboration.
• Provides strategic insight to identify relationship-building and partnership opportunities to shape and achieve effective community relations programs, plans and objectives.
• Anticipates and addresses the evolving needs of communities and external parties and drives change to improve engagement programs.
• Assists in Key Performance Indicators (KPIs) and dashboards to monitor, measure and assess the impact and effectiveness of expansion/development related community relations program/strategy; continuously identifies and advances opportunities with the public to innovate, streamline, and enhance community relations practices.
• Collaborates with members of the Transit Expansion Division to develop cohesive and comprehensive messaging in support of the City of Toronto's community relations priorities and programs on expansion/development initiatives.
• Coordinates program content to expand public awareness through various media including digital and traditional media.
• Assists in issues management, including strategy, analysis, messaging, and identifying and mitigating risks and concerns of City staff, Members of City Council and local stakeholders.
• Represents the City of Toronto when engaging with the public and community organizations at public meetings to present and discuss project details.
• Acts as the key point of contact for development/expansion inquiries including TE inbox, website queries and responses.
• Liaises with City staff, Members of City Council, other governments, public agencies and partners.
• Identifies and manages emerging issues and priorities, and reacts to unplanned opportunities or crises.
• Advises of actual and anticipated problems and gathers background information with partners, offering consultative advice and drafts appropriate responses.
• Establishes and maintains effective collaborative working relationships with staff from other City divisions and external partners including Agencies, Boards and Commissions.
• Ensures the Manager is fully briefed timely and comprehensively to provide direction, make decisions and respond to Councillor's questions and concerns in day-to-day operations for the team.
• Keeps the Manager informed of matters before Council, its Committees and at Standing Committee Chair briefings; represents the Director at Standing Committee briefings.
• Drafts reports and responses for the Manager on divisional issues, projects, escalated complaints and provides guidance in briefs, policy documents and other materials.
• Consults, advises and communicates with senior staff, Members of Council and other key stakeholders to facilitate issues resolution with recommendations and direction.
• Works with Communications on public and media relations including effective strategies to respond, manage and track a broad range of service area issues and critical occurrences.
• Maintains thorough knowledge of current corporate issues and initiatives.

Key Qualifications

• Post-secondary education in a discipline pertinent to the job function (e.g. communications, marketing, public/community relations, journalism) or an approved combination of education and experience.
• Extensive communications, issues management and media relations experience in a large public sector organization or corporation.
• Experience planning, developing and writing a broad range of materials including reports, briefing notes, strategic documents, articles.
• Experience in a project management leadership role delivering projects, activities and assignments from inception through to implementation with minimal direction while balancing political, community and stakeholder interests.
• Superior oral and written communication skills with ability to deal effectively with public, media, political representatives, diverse community stakeholders and staff at all levels.
• Excellent analytical and problem-solving skills.
• Ability to foster an organizational culture of innovation, collaboration, transparency, accountability and trust while promoting a strong code of ethics and integrity to support public service excellence.
• Ability to support Toronto Public Service values to ensure a culture championing equity, diversity and respectful workplaces.

Equity Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that supports equity, diversity, and respectful workplaces.