Planning and Support Coordinator, Programs and Leadership

Position Details

• Employee Group: Casual
• Service Area: Neighbourhood and Community-Wide Services
• Division: Recreation and Culture
• Job Type: Casual
• Number of Openings: 1
• Department: Recreation and Culture
• Pay Range: $20–$25 per hour
• Anticipated Start Date: As soon as possible
• Anticipated Hours: 24 hours per week, Monday–Thursday, 4:00–10:00 pm
• Work Location: Travel between multiple program locations is required. Access to a reliable vehicle is required.
• Mileage Reimbursement: $0.73 per kilometre for work-related travel

Summary

Recreation and sport programs provide Londoners the opportunity to participate in a variety of arts, crafts, and physical activities with a focus on access to recreation.

Role

Reporting to a Supervisor, Recreation Services, the Planning and Support Coordinator, Programs and Leadership is responsible for assisting with administrative and logistical coordination of programs offered by the City of London. This casual position works as part of a team in a public-facing, fast-paced environment, ensuring programs are run efficiently to meet participants' needs while providing excellent customer service to City of London patrons and volunteers.

Job Responsibilities

• Visit programming sites across the city to check in with program instructors.
• Act as a liaison between front-line staff and the Supervisor to promote teamwork and clear communication, and ensure health and safety requirements are met and reported in a timely manner.
• Assist the Supervisor, Recreation Services, in the delivery of recreation programs.
• Assist in developing program plans for various activities and events.
• Model the HIGH FIVE principles and reflect these best practices within Programs and Leadership guidelines. Complete QUEST evaluations on programs as required.
• Assist with shift scheduling, coaching staff, and certification tracking.
• Facilitate and attend regular staff meetings as required.
• Assist in developing training programs for front-line staff.
• Support program volunteers with programming or logistical issues.
• Organize, purchase, monitor, and maintain program supplies and inventory.
• Collect forms and prepare regular reports on registration, attendance, safety checks, accident reports, operational and program evaluations, program expenses, and trips.
• Create and distribute promotional materials for various programs.
• Help ensure the care, safety, and security of employees and participants.
• Demonstrate commitment to anti-racism, anti-oppression, and human rights through practices and interactions with community partners, employees, and individuals, and support programs and initiatives that reflect this commitment.
• Demonstrate commitment and adherence to health and safety legislation and programs; actively promote a culture of safety.
• Demonstrate excellent customer service skills and a positive, professional attitude when communicating with participants, parents, the public, and co-workers.
• Prepare and present at meetings and special events.
• Undertake special projects as required.

Qualifications

• Minimum three years' experience in a recreation programming setting.
• Experience with children and youth and/or adults and older adults, healthy aging methods, and/or fitness and wellness for a variety of populations.
• Experience with inclusion techniques, which may include inclusion knowledge and processes.
• HIGH FIVE Healthy Child Development Certification and QUEST Certification (prior to the start of the program for Child and Youth and Camps).
• Standard or Intermediate First Aid Certificate (prior to the start of the program).
• Vulnerable Sector Check (PVSC) (prior to the start of the program).
• Valid driver's licence and access to a vehicle required.

Skills and Abilities

• Demonstrate interpersonal and customer service skills.
• Demonstrate problem-solving skills in a fast-paced, public-facing environment.
• Strong verbal and written communication, high energy, enthusiasm, and a consistently positive attitude.
• Strong coaching and mentoring skills.
• Ability to work independently and as a member of a team.
• Ability to be flexible and travel throughout the city as required by the Supervisor.
• A second language is an asset; indicate it on your resume.
• Knowledge of Microsoft Office software, including Publisher, Excel, and Word, and Xplor recreation registration software is preferred.

Other Information

• One casual position supporting Adult and Older Adult programming.