Network Services Supervisor, Permanent Full time

Position Details

• Job Category: Corporate Services
• Posted: September 10, 2026
• Employment Type: Full-time
• Contract Type: Permanent
• Work Location: On-site
• Location: Brockville

Qualifications

Education, Certification & Licenses

• College diploma or university degree (3 to 4 years) in the field of computer science or a related field or an equivalent combination of education and experience
• Microsoft 365 Certified: Enterprise Administrator, Microsoft Certified Systems Engineer (Retired), Certified Information Systems Security Professional (CISSP) or equivalent is required
• ITIL Foundation Certification, Fortinet NSE 4 or equivalent would all be considered assets
• Must have a valid Ontario Class G driver’s license and access to a reliable vehicle

Experience

• Five (5) years of relevant and progressive work experience in an IT Network or IT Security role within a Microsoft network environment
• Minimum of one (1) year of supervisory experience and demonstrated ability to supervise a technical support team
• Experience with Microsoft desktop and server operating systems in both physical and virtual environments
• Minimum three (3) years’ experience designing and implementing complex network infrastructures
• Experience in firewall management
• Experience with VPN, Reverse Proxy, MDM, Telephony, SharePoint, IIS, SQL, Enterprise backup and XDR/ SOC/ SIEM
• Experience supporting enterprise applications (ERP, financial, HR, office automation, etc.)
• Demonstrated experience managing projects

Knowledge, Skills, Abilities & Competencies

• Excellent interpersonal and communication skills to facilitate/deliver information to a wide variety of audiences
• Proven ability to manage and optimize financial, human and physical resources
• Solid technical expertise in various information technology systems
• Good project management and asset management skills
• Working knowledge of Counties’ programs and services, with the ability to understand competing business requirements and their inter-relationships in a diverse organization
• Demonstrated ability to research, plan, organize, set priorities, and meet deadlines to ensure the efficient operation of the corporate information technology functions
• Proven analytical and decision-making skills to examine specialized and broad problems, and develop solutions
• Highly self-motivated and directed as position requires initiative and independent thinking to respond to variables in a technical environment
• Keen attention to detail for a role where quality assurance is important
• Team-oriented and collaborative with the ability to motivate and lead staff
• Integrity and discretion necessary to safeguard confidential data
• Solid understanding of the principles of ITIL

Summary of Position Responsibilities

Activity 1: Supervisory (30%)

• Work collaboratively with IT leadership team to ensure a planned, consistent and collaborative approach to supervision and service delivery that enables the department to meet the governance and business requirements of the organization, ensuring cross-training to support business continuity
• Provide day-to-day supervision of a team of technical staff by assigning work and responsibilities, delegating responsibility as appropriate
• Enhance a strong team culture with positive attitude and natural tendency to help others meet goals and be successful
• Monitor and manage performance against SLAs, targets and goals, providing effective regular feedback and coaching in support of organizational and developmental goals
• Works to proactively ensure and enhance positive and effective relationships within the team and stakeholders. Deals with problems and issues, managing resolution, corrective action, lessons learned and the collection and dissemination of relevant information to the relevant parties
• Identify training needs and solutions to support organizational progress and individual career path goals; train, mentor and coach direct reports to fulfillment of learning and development goals; broaden own knowledge of current and future IT trends and issues through ongoing professional development
• Provide support and coverage to other department supervisors as requested

Activity 2: Design, Maintenance and Security (20%)

• Manage day to day operations of the network and associated contracted services, suppliers/vendors and staffing resources while following best practices and ensuring changes are managed in a planned and controlled manner
• In consultation with the Manager, Information Technology, design, implement and maintain overall network plans to support the organization’s business needs and agreed service levels, through ITSM standardization and ensuring network capacity meets existing and future needs
• Analyze network performance and documented resolutions; makes a significant contribution to investigation, diagnosis and resolution of network issues to enhance quality of service and to prevent future problems. Make recommendations to Manager, Information Technology for future enhancements
• Manage and set priorities for the design, maintenance, development and evaluation of all infrastructure systems
• Manage and maintain licensing on Microsoft server operating systems and all core Microsoft Enterprise Solution applications
• Create and maintain security architecture design, security awareness training program and associated documentation
• Oversee the deployment, integration and initial configuration of new and existing IT solutions in accordance with best practices and the Counties’ Guidelines, including ensuring information flow to and from the customer/end users during the project work as applicable
• Supervise the design and execution of vulnerability assessment, penetration testing and security audits, ensuring a com...