IT Support Student Co-op

Position Details

• Department: Office of the CAO - Information Technology
• Position Type: Student Co-op
• Work Hours: Monday to Friday, 35 hours per week, 8:30 am - 4:00 pm onsite
• Work Location: 21 Douglas Street, Guelph
• Pay Range: $28.88 - $37.13

Wellington County consistently ranks as one of the safest communities in Canada and is home to vibrant economies, active and inclusive communities, and beautiful landscapes.

We are committed to building and maintaining a respectful, inclusive and equitable workplace that is representative of the community we proudly serve. The County is looking for individuals who are committed to public service, enjoy collaborating with others and share the County’s values. We value applicants with a diverse range of skills, experiences, and competencies, and are looking forward to welcoming new members to our talented team.

The County offers a generous compensation, benefits and pension package. We also offer ongoing career and development opportunities to our employees, with a commitment to health and well-being.

Basic Function

This position reports to the IT Support Supervisor and will assist in the support of the County’s IT Helpdesk operations. This position is responsible for the installation, maintenance and security of desktop hardware and software in place at all County work locations.

Principal Responsibilities

• Respond to and trouble shoot hardware and software problems at all locations.
• Escalate difficult problems to Level III support.
• Participate as a team member in any desktop update projects.
• Keep all desktop software current with the appropriate product upgrades and patches.
• Ensure that all computers are maintained to run at their full capacity.
• Recommend desktop hardware upgrades when and where appropriate.
• Maintain desktop hardware and software usage lists.
• Other duties as assigned.

Minimum Qualifications

• Currently enrolled in University or College in a full time capacity, preferably in a Computer Technology Support / Networking Support programme.
• Experience in Technology Support.
• Experience with current Windows Operating Systems.
• Working knowledge of configuring hardware and peripherals.
• Knowledge of current Microsoft Office products.
• A valid driver’s licence (minimum G2 Class) and a satisfactory driver’s abstract.

The County of Wellington is committed to providing inclusive access and accommodations for disabilities throughout the application and selection process. Should you require accommodation for a disability through the recruitment process, please let us know and we will work with you to meet your needs.

Personal information is collected pursuant to the Municipal Freedom of Information and Protection of Privacy Act and will be used only to evaluate the suitability of applicants for employment.