Housing First Case Coordinator
Grey County, ON · Full Time
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Category: Community & Social Programs
Position Details
- Contract Duration: 8-month contract (October 2026 to June 2027)
- Closing Date: October 6, 2026
- Hours of Work: 35 hours per week, core hours 8:30 AM to 4:30 PM
- Department: Community Services
- Work Location: Grey County (20% office, 80% community outreach)
Grey County's Housing division of the Community Services department is recruiting a Housing First Case Coordinator for an 8-month contract. The contract is expected to begin in October 2026 and conclude in June 2027. This job posting is for an existing vacancy. Applications will be accepted until Tuesday, October 6, 2026 at 11:59 p.m.
Purpose
The Housing First Case Coordinator will provide support and coordination via outreach to new housed individuals and families from the Grey County By-Name List. The coordinator will provide intensive wrap around housing supports to engage, educate, and assist with connecting to appropriate services. The Housing First Case Coordinator will work with a defined caseload of individuals newly housed from homelessness supporting them in maintaining those new accommodations.
The role has a focus on intensive, client-centered case management, relationship-building with landlords, and a coordination of wraparound services to ensure long-term housing stability. As a social work professional, the Housing First Case Coordinator will use a planned and collaborative approach to provide case management and housing supports to individuals living with complex concurrent disorders or acutely elevated risk to reduce their risk of homelessness, crisis, or hospitalization and promote an improved quality of life.
Responsibilities
- Case Management Supports
- Provide intensive case management to a caseload of up to 12 households for a 6-month support period
- Support clients in navigating move-in logistics, including furnishing, utility setup, and lease understanding
- Assist with accessing income supports such as social assistance, disability benefits, and rental supplements
- Connect clients to local services such as food programs, healthcare, mental health services, employment supports, and financial counseling
- Conduct regular in-person check-ins to monitor progress, address emerging needs, and build trust
- Address crises, disputes, or behavioral challenges that may impact housing stability
- Educate clients on tenant rights and responsibilities, fostering independence and housing retention post-support
- Provide case management supports for identified households with a focus on housing stabilization
- Make referrals for specialized supports for residents based on their goals, needs, and choices
- Community Outreach & Engagement
- Build and maintain strong working relationships with landlords and property managers to secure and stabilize housing placements
- Advocate for additional units to be designated within the Coordinated Access system based on successful tenancy outcomes
- Educate landlords on Housing First principles and act as a liaison to address tenancy concerns early
- Promote positive outcomes to encourage landlord participation in housing programs
- Utilize The Homeless Individuals and Families Information System (HIFIS) to support the Coordinated Access system
- Act as liaison with caregivers, support workers, social, community, medical and law enforcement agencies involved with residents to facilitate coordinated service provision
- General
- Provide crisis intervention, conflict resolution, and negotiation skills as necessary
- Maintain timely and accurate case notes, service records, and assessments
- Enter all required client data into the HIFIS platform
- Monitor and document client progress toward individualized goals and housing stability
- Uphold confidentiality, professionalism, and ethical standards in all client and partner interactions
- Provide feedback to the Homelessness Response Supervisor and Coordinated Access System about service gaps
- Participate as an active member of a multi-disciplinary team with flexibility in adapting to job demands and dynamic work environments
- Other duties as assigned by the Homelessness Response Supervisor
- Minimum of 3 years’ experience in Social Services Programs or Community Related Agency engaging with diverse populations
- Post-secondary education in Social and Behavioral Sciences, Community Development, or equivalent discipline
- Demonstrated ability to work with individuals facing marginalization, mental illness, substance use, complex health challenges, street level sex work, poverty, and trauma
- Exceptional relationship building and outcome-based problem solving skills
- Proven computer skills including MS Word, Excel, Outlook, and HIFIS
- Understanding of Housing First principles, trauma-informed care, and harm reduction
Working Conditions
Usual hours of work are 35 hours per week; core hours are 8:30 AM to 4:30 PM. Work is mostly performed in the community providing morning outreach Monday to Friday. Work location is split approximately 20% in office and 80% in the community. The Housing First Case Coordinator travels throughout Grey County.
The successful candidate would exhibit excellent risk assessment skills to ensure health and safety when visiting residents in the community. Some overtime is required to cope with deadlines, peak periods, and unexpected situations. Occasionally works evenings and weekends in emergency situations.
Internal Working Relationships
Receives direction and guidance from the Homelessness Response Supervisor. Works regularly with Grey County housing staff, social services staff, and paramedic services staff to provide guidance, ensure policy compliance, and resolve client concerns.
External Working Relationships
Works closely with front-line community agency workers providing social services and mental health and addiction supports. Maintains relationships with local landlords in both non-profit and for-profit sectors.