Ticket Taker / Usher

Position Details

• Posting Status: Open to current Town of Oakville employees and external applicants
• Closing Date: December 31, 2026
• Hourly Rate: Starting at $18.13 per hour
• Contract Duration: September to June
• Department: Arts & Culture
• Posting Date: September 9, 2026

Job Responsibilities

• Have a good understanding of theatre performances and policies to assist and provide excellent customer service.
• Handle or re-direct enquiries from patrons, sponsors, retail clients and artists.
• Assist with program preparation, greeting and seating patrons.
• Take tickets (both manually and with electronic scanners) and ensure that purchased seats have been correctly designated.
• Keep the front entrance, auditorium and washrooms presentable.
• Know and assist with medical emergency and evacuation procedures.
• Check and cleanup the auditorium pre-show and post.
• Setup tables, chairs and easels as needed.
• Assist patrons requiring additional help or aids to their seats and during the performance.
• Participate in mandatory regular staff meetings.
• Wear the designated uniform.
• Other duties as assigned.

Qualifications

• Currently enrolled in or completion of secondary school.
• Previous customer service and problem-solving skills in a fast-paced environment, including working experience in the service or retail industry is required.
• Previous knowledge about theatre services and performances an asset.
• Ability to work evenings, weekends and holidays is a requirement of this position.
• First aid certification is an asset.
• Satisfactory criminal record check dated within the last 30 days as a condition of employment.

The Town’s recruitment software includes elements of artificial intelligence to assist in the screening and short-listing of qualified candidates.

This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. Applicants may also be required to undergo testing.