Facility Booking Coordinator

Position Details

• Closing Date: September 13, 2026 at 4:30 p.m.
• Job Title: Facility Booking Coordinator
• Employment Type: Temporary Full-Time (Until approximately March 1, 2027)
• Work Hours per Week: 35
• Location: Cayuga, ON (Haldimand County Administration Building)
• Department: Community Programming & Partnerships
• Posting Period: August 31 - September 13, 2026
• Position Status: Temporary Full-Time
• Supervisor: Supervisor, Community Programs
• Grade: 7
• Employer Group: CUPE Local 4700 (Haldimand)

The Role

This is a temporary full-time role at Haldimand County.

The Opportunity

This is an exciting opportunity to play a key role in delivering high-quality recreation services to the community. As the central coordinator for facility bookings and ice allocations, you will help maximize the use of Haldimand County facilities while building strong relationships with residents, community organizations, and staff. Combining customer service, coordination, and technology, you will oversee Haldimand County’s ActiveNet booking and registration system, support users across the organization, and contribute to a seamless customer experience.

This role offers a unique opportunity to make a meaningful impact through collaboration, problem-solving, and the efficient delivery of programs and services that benefit the community.

Position Summary

The incumbent will be responsible for the administration of the Facility Booking and Ice Allocation Policy, while providing all aspects of scheduling and coordinating facility bookings and providing functional guidance associated with the ActiveNet software as required by user groups and other individuals.

This position will also work closely with customers including the public, community groups and staff to ensure efficient use of County facilities and programs. It is imperative that the incumbent provides quality customer service on a daily basis to assess and address concerns, complaints and issues to help develop approaches to effectively problem solve or manage conflict.

Lastly, the incumbent will be the System Administrator for all aspects of the County’s automated booking registration system including internal set up, daily maintenance, customer accounts, user access, security, staff training, and seasonal and year-end processes. They will ensure that facility bookings and program accounts are current. Additionally, they will issue invoices, statements and refunds to provide financial reporting as required.

Core Competencies

• Interpersonal Communication
• Collaborative Skills
• Technology Use
• Self-Direction

Qualifications, Knowledge, and Skills

Education

Grade 12 plus an additional program of over one (1) year and up to two (2) years.

Experience

Over three (3) years and up to four (4) years, related experience including customer service, conflict resolution, scheduling and use of an automated registration and booking system.

Or equivalent to the above.

Knowledge/Skills

• Good understanding of municipal government, its operations and services to ensure rentals and events are in compliance with County policies, by-laws and other governing agencies.
• Strong knowledge of business processes including bookkeeping, records management, production of statistics and reports.
• Superior interpersonal and customer service skills with demonstrated ability to diplomatically deal with stressful situations and conflict resolution.
• Ability to influence multiple stakeholders (user groups/public and staff) to reach County objectives.
• Ability to identify issues and recommend solutions to mitigate risk (political, reputational, legislated).
• Excellent communication skills (listening, written, verbal, instructional/training) including: addressing administrative issues; inquiries from the public/user groups/staff; generating documents to support the role (contracts, user protocols); staff training.
• Exceptional time management/organizational skills to identify priorities and rearrange work when required to meet identified and rapidly-changing deadlines and expectations.
• Analytical, problem-solving and decision-making skills.
• Proven initiative and ability to work independently or as a team member with minimal direction.
• Detail-oriented, able to focus and multi-task.
• Valid Ontario driver’s license and access to a reliable vehicle.

Technology Aptitude

As the primary County contact, the incumbent must possess advanced knowledge of the facility booking/registration software program (ActiveNet) to accomplish job tasks and to provide assistance/support to other staff using the software. The incumbent must also possess intermediate computer skills for Outlook and at least one of Word/Excel/PowerPoint to ensure the following abilities:

• To integrate information using extractions from multiple software applications
• To utilize software to help save time, eliminate multiple data entries and decrease the potential for error (always with the goal of increasing efficiency)
• To develop new approaches to improve work methods, some of which may apply to more than one area of the organization.