Employee Support Clerk

Position Details

• Department: Wellington Terrace Long Term Care Home
• Division: Terrace Administration
• Position Type: Full Time Regular
• Work Location Requirement: Fully On-Site/In-Person
• Work Location: Wellington Terrace 474 Charles Allan Way, Centre Wellington, Ontario
• Work Hours: Monday to Friday, 37.5 hours per week: regular schedule is 8:30 am - 4:30 pm onsite/in-person; flexibility of hours may be required.
• Pay Range: $64,057.50 - $74,919.00 (2026 Non-Union Compensation Grid)
• Benefits: Long Term Disability, Life Coverage, Accidental Death and Dismemberment, Critical Illness, Extended Health Care, Emergency Travel Assistance, Dental Care; mandatory enrolment, premiums 100% covered.
• Pension: Ontario Municipal Employees Retirement System (OMERS); enrolment mandatory.
• Vacation: Accrues to start at three weeks/annum; increases based on length of service.

Basic Function

The Employee Support Clerk will represent Wellington Terrace at all times by ensuring adherence to the Code of Conduct and demonstrating the County of Wellington’s commitment to a healthy and safe workplace where every person is respected.

Reporting to the Long-Term Care Home Assistant Administrator the Employee Support Clerk performs all essential tasks associated with onboarding of new staff and reception.

Principal Responsibilities

• Apply the fundamental principle of the Fixing Long-Term Care Homes Act, 2021 in the operation of the home.
• Meet with new hires on their first day and provide them a tour of the home. Introduce staff and provide them a warm welcome.
• Send staffing update email (for new and terminating employees).
• Provide staff with their FOB, waist bag, whistle, name tag, and parking pass.
• Gather signatures on the master signature list for the nursing department and maintain this list annually.
• Assist new hires to log into the network, set up multifactor authentication and their County webmail. Ensure that their FOB is working.
• Assist the employee to upload a photo to MyWell.
• Maintain locker assignments for new hires/exiting employees.
• Provide new staff with an orientation checklist and track its completion.
• Arrange education and orientation for new hires with the Resident Care Supervisors, Infection Control Nurse and the RAI Team.
• Maintain user access for departmental systems, including Point Click Care and NIUZ. Add new employees to the systems and disable access upon termination of employment.
• In collaboration with the Assistant Administrator, assign student and staff orientation in Surge learning. Track completion of education and notify staffing clerk for payroll.
• Prepare and distribute monthly anniversary/birthday reports.
• Prepare staff birthday cards monthly for the Resident Care Supervisors and nursing managers and distribute to staff.
• Maintain contact with staff after onboarding to answer any questions and ensure that they have a positive onboarding experience.
• Manage staff mail folders and distribute interdepartmental mail, as required.
• Complete staff expense reports in JDE.
• Maintain the MSDS sheets.
• Track the completion of staff N95 mask fit testing.
• In collaboration with the Infection Control Nurse, track staff vaccination of influenza. Coordinate the completion of TB skin testing.
• Perform essential backup reception duties, including answering the phone, greeting and responding to inquiries from residents, families and staff.
• Design and format the newsletter for residents and families.
• Create informational and fun posts to show on the NIUZ app and Telemetry TV as assigned.
• Provide clerical support for departmental managers.
• Provide coverage for the staffing clerk as required.

Minimum Qualifications

• One year college certificate in office procedures, office administration or a related field.
• Minimum two years of experience or equivalent in office administration.
• Excellent computer skills in Microsoft Office applications such as Word and Excel.
• Knowledge of JD Edwards, Kronos and SAP SuccessFactors is preferred.
• Previous office experience in a long-term care setting is an asset.
• Police Vulnerable Sector Check required upon hire.

Additional Information

The County of Wellington is committed to providing inclusive access and accommodations for disabilities throughout the application and selection process. We are continuously working to improve our systems, policies, and practices to ensure our employees, in all their diversity, can succeed. Should you require accommodation for a disability through the recruitment process, please let us know and we will work with you to meet your need.