Customer Service Representative- Recreation

Position Details

• Employment Type: Permanent, Part Time (2 vacancies)
• Location: Aurora, ON
• Salary Range: $34.09 to $41.87 per hour
• Reason for Vacancy: Permanent Replacement
• Closing Deadline: October 12, 2026

The Town of Aurora is located in the heart of York Region and just 30 kilometers north of Toronto. Our vision is to become a progressive community with a small-Town charm and our mission is to deliver exceptional services that make people proud to call Aurora home. Our workforce is talented, diverse, and committed to fostering a culture that exemplifies teamwork, embraces innovation, and values diversity, equity, and inclusion to achieve mission excellence. It is important that our workforce reflects the citizens we serve. Come join us at the Town of Aurora, “You’re in Good Company”.

Position Summary

Reporting to the Supervisor of Customer Service the Customer Service Representative – Recreation will provide exceptional front line customer service in the Town’s recreation/cultural centre(s), as well as provide support to the Division. Customer Service duties will include reception, responding to general inquiries from the public, facility users, program participants and staff, and liaising with the Town’s Cultural Partner organizations.

Responsibilities

• Maintain and control public access to various areas within the facility such as the pool, Fitness Centre, change rooms and squash courts.
• Support patrons with program registrations, program entry/maintenance in ActiveNet, Box Office sales/support, court bookings, reservation lists, locker rentals, as well as various other memberships.
• Providing daily direction to part-time staff, cashiering duties, maintenance of inventory, scheduling and assisting with the co-ordination of special events.
• Assist with compiling statistics and maintaining files and records as required.

Qualifications

• Must have one (1) year of demonstrated experience in a customer service role within a recreation/leisure services environment as well as administrative experience.
• Possess proficiency in the operation and use of Microsoft Office applications including Word, Excel and Outlook.
• Thorough knowledge and experience working with Active Net, or other program registration software is required.
• Experience with box office ticketing software would be considered an asset.
• Excellent organizational, interpersonal, cash handling, telephone, reception and customer service skills.
• Ability to deal courteously and effectively with program participants, general public and staff, in a fast paced, high-volume environment.
• Exceptional multitasking abilities and the ability to manage special projects.
• The successful candidate will be required to work a variety of shifts, including but not limited to the Town’s standard operational hours, evening and weekends.
• Successful applicants to this position will be required to provide a Police Criminal Record Check that is satisfactory to the Town prior to their start date at the applicants’ own cost.

The Town of Aurora is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise the Human Resources Division of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially. We thank all applicants and advise that only those selected for an interview will be contacted.

Applicant information is collected in accordance with the Municipal Freedom of Information and Protection of Privacy Act and will be used to determine qualifications for employment with the Town of Aurora. Questions about this collection of personal information should be directed to the Human Resources Division at 905-727-3123.