PT Customer Service Clerk Advertisement

Position Details

• Title: Customer Service Clerk
• Location: Alnwick/Haldimand
• Hourly Rate: $33.59
• Closing Date: 2026-09-25
• Employment Type: Part-time
• Contract Type: Permanent
• Engagement Type: Permanent
• Department: Parks, Recreation & Facilities
• Hours of Work: 14 hours per week
• Work Location: On-Site

Employment Opportunity

The Corporation of the Township of Alnwick/Haldimand is currently looking to fill the following vacancy:

Customer Service Clerk – Permanent Part-time

Reporting to the Parks, Recreation & Facilities Manager, the customer service clerk is responsible for providing first point of contact for the Township in-person, by phone and email by providing exceptional customer service to the public and internally.

This position coordinates the initial response, resolution and redirection of all incoming telephone inquiries, emails, mail, website submissions and social media comments.

Duties & Responsibilities

• Responds to inquiries and provides excellent customer service to the public via telephone, email, online and in-person;
• Maintain and promote the public image and public relations aspect of the Municipality with integrity, professionalism and sincerity when dealing with all matters, ensuring confidentiality is maintained.
• Assist with identifying departmental information to be included and updated on the Municipal website and ensure that the information maintains accessibility standards.
• Ensures the website is current and updated on a regular basis and complies with AODA standards; Regularly posts and monitors the Township’s social media channels.
• Sorts and distributes incoming mail, faxes, general email inquiries and outgoing mail for all departments and delivers mail to the Post Office and/or arranges courier packages to be picked up;
• Classification and inventorying of corporate records in compliance with the Records Retention By-law and TOMRMS.
• Other duties as assigned

Qualifications & Skills

• Completion of Grade 12 education (OSSD or equivalent);
• College diploma in business administration or similar related field of study would be an asset
• Minimum one (1) year experience in an office environment, preferably in a municipal setting.
• Available to work some evenings and weekends as required

Hours of Work

This is a permanent part-time position for fourteen (14) hours per week which includes evenings and weekends. This position will start as soon as possible.

Compensation

The pay rate for this position is $33.59 (January 1, 2026 Wage rate CUPE 5574)

How to Apply

Interested applicants are invited to submit their cover letter & resume in one (1) pdf document in confidence no later than 12:00pm on September 25, 2026 to:

Erin Andrus, Manager of Human Resources
Township of Alnwick Haldimand
PO Box 70
10836 County Road #2
Grafton, ON, K0K 2G0
Email: hr@ahtwp.ca
Subject Line: Customer Service

We thank all applicants for their interest, however, only those selected for an interview will be notified.

If you wish to apply for more than one job, please apply to each position individually.

The Township of Alnwick/Haldimand is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes.

Please note that accommodations are available, upon request, to support prospective applicants with disabilities when applying for jobs and during the interview and assessment process.

If you require an accommodation, we will work with you to meet your needs. Please email your request to eandrus@ahtwp.ca or call 905-349-2822, Ext:28.

Alternative formats of this job posting are available upon request.

In accordance with the Municipal Freedom of Information and Protection Privacy Act, the information gathered is collected pursuant to the Municipal Act, 2001, as amended.