Programmer, Generalist

Position Details

• Job Type: Management and Administration
• Department: COMMUNITY SERVICES - Recreation
• Hiring Salary Range: $71,121.00 - $80,011.00 per annum
• Job Status and Duration: Full Time (FT), Regular (R)
• Hours of Work: 35 Hour work week
• Location: Riverstone Community Centre, Brampton
• Posting Date: October 6, 2026
• Closing Date: October 20, 2026

Reporting to the Coordinator, this position provides direct supervision to contract, part-time and volunteer support staff to ensure quality program delivery and excellent customer service to meet current and changing needs of the community.

This exciting new position will be responsible for the delivery of youth programming at the City of Brampton’s newly developing youth hubs while building consistency and alignment in other recreation spaces operated by the Recreation Division. The programmer will also engage with youth and youth serving providers to ensure there are holistic services and programs offered for Brampton youth. The position will require being present at the site locations 5 days a week and will include evenings and weekends to ensure that the youth hubs are operating as envisioned and planned. City of Brampton Recreation is looking for a forward-thinking leader to support in operating these vibrant spaces for youth in our communities.

Area of Responsibility

Primary Function includes one of the following areas and may include secondary areas of focus as well:

• Aquatics/Skating
• Active Living/Fitness
• Seniors
• Arts
• Golf, Curling, Tennis
• Ski, Xtreme, Special Events
• Generalist
• Special Needs
• Environmental
• Outdoor Education

Supervision of Support Staff

• Recruit, hire, train and provide ongoing Supervision, Leadership, Coaching and Recognition to part-time and volunteers
• Develop part-time staff and volunteers through seasonal trainings, and ongoing coaching and feedback
• Implement and deliver ongoing communication plan to direct reports
• Adhere to corporate, departmental, and divisional standards
• Manage adherence of governing legislations and regulations; corporate policies, procedures, standards and guidelines; governing body’s standards and guidelines
• Perform in accordance to facility Manager on Duty roles and responsibilities as required
• Develop and deliver proactive and strategic recruitment and retention plan for part-time staff and volunteers
• Evaluate training needs, and manage execution of staff trainings, orientations and meetings

Administration

• Thorough documentation of coaching, feedback and training of part-time staff and volunteers
• Verification of part-time payroll entry in accordance with staff schedules
• Prepare for and follow-up on incident/accidents reporting and communicate timely based on severity
• Sessional reporting of program capacities on collection and analysis of data, customer satisfaction, revenue and expenses
• Compile and review daily, weekly and sessional statistics and checklists
• Timely follow-up on program related refund requests
• Adherence to all mandated deadlines
• Participation in any quality assurance program
• Develop and monitor staff and volunteer schedules seasonally according to program needs
• Proactive planning of upcoming sessions
• Ensure program plans are created, communicated, and available for all program staff
• Documentation of staff and volunteer trainings; ongoing monitoring of staff certifications, maintaining staff files and ensuring staff certifications remain current
• Ensure all staff hiring packages are completed in a timely manner

Customer Service and Community Development

• Timely and appropriate follow-up with customer concerns, requests, and inquiries
• Liaise with internal and external groups as required related to programs, services and special events
• Plan and deliver community special events in collaboration with facility and/or special events team
• Deliver strategies to increase customer recruitment and retention through continuous improvement of customer experience
• In collaboration with the coordinator, foster and maintain ongoing excellent relationships with community partners

Program Development

• Ongoing research, acquiring knowledge and expertise related to industry trends pertinent to portfolio
• Liaise with other facilities and lines of business to ensure a balanced consistent delivery of recreation programs
• Conduct program quality assurance through ongoing program visits and observations, customer engagement and participation experience
• Adhere to program development and brochure development processes
• Execute action plans to meet targets and potential growth
• Assist Recreation Coordinator with marketing and business plan
• Attend school events, such as open houses, parent nights, and registration days, to support program participation and development

Budget

• Monitor and report on expenses and revenue actuals and forecast according to portfolio
• Purchase and manage inventory of program supplies and materials

Aquatics

Must possess and maintain current certifications as follows:

• National Lifeguard – Pool
• Standard First Aid & CPR C
• Airway Management
• Lifesaving Instructors
• Lifesaving Swim Instructors
• Aquatic Supervisory Training or Aquatic Management Training

The following certifications are considered an asset:

• Advanced Instructors
• Bronze Cross Examiner
• First Aid Instructor/Examiner
• National Lifeguard Instructor/Examiner
• Airway Management Instructor/Examiner
• Lifesaving Society Instructor Trainer
• Lifesaving Society Swim Instructor Trainer
• Pool Operators
• Aquatic Fitness Certification (e.g. CALA, Water Art or equivalent)

Fitness

Current FIS or PTS certification with CanFit Pro and/or CSEP and/or equivalent certification with ... [truncated]