Community Worker

Position Details

• Job Title: Community Worker
• Business Unit: Community Services
• Division: Seniors Community Programs
• Worksite: Headquarters Campbell East
• Standard Hours: 35.00 / week
• Full/Part Time: Full-Time
• Regular/Temporary: Temporary
• Approximate Duration: 6 months

Job Summary

As part of a collaborative team, receive referrals, respond to initial inquires for programs and services, and provide client-focused support and rapid response intervention for an assigned portfolio, such as: problem identification, referral and services coordination, individual/group support/advocacy, caregiver/public education, agency consultation, home visits, and service advocacy.   Assess client needs and develop goal-oriented service plan to address assessment outcomes. Independently or in partnership with other agency providers, coordinate service plan to reduce risk factors to optimize client ability to remain independent within the community.  Apply a professional approach demonstrating respectful, non-judgemental, and solution-focused work.  Maintain documentation and integrated electronic client files. Perform public relations and formal presentation activities to promote Seniors Community Programs across the Niagara Region.

Qualifications

Education

• College Diploma in Social Services/Gerontology, or an equivalent combination of education, training and experience
• Post Diploma Certificate in Geriatric Mental Health or Dementia or equivalent
• University Degree in related discipline (Gerontology, Psychology, Sociology or Health Sciences) considered an asset

Knowledge/Experience

• Over three years of experience in the field of community outreach services (preferred) or applied behavioural sciences, with emphasis on working with senior citizens and specifically service coordination for individuals with disabling conditions (mental health, dementia, chronic disease management)
• Demonstrated work experience in a multi-agency, integrated work environment
• Knowledge of community support services for seniors
• Knowledge of family dynamics techniques for working with a diverse groups of individuals
• Knowledge of client/participant safety issues and demonstrated capacity to apply client/participant safety practices
• Demonstrated work experience in the use of electronic client record management systems for data requirements and related client service planning and outcomes documentation

Skills

• Excellent communication, analytical, problem solving, and time management skills
• Excellent demonstrated team building skills in support of common outcome measures
• Excellent documentation skills and attention to detail
• Proficiency in a second language will be considered an asset
• Intermediate skills with database applications (i.e. MS Access), web-based applications, and Microsoft Office Suite
• Knowledge/experience in administering and completing assessments using “standardized assessment tools” (such as interRAI CHA, PIECES, MoCA, Safe Talk)
• Demonstrated ability to build awareness of service supports available to seniors
• Demonstrated ability to work collaboratively to achieve program requirements and outcomes

Special Conditions

• In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check including Vulnerable Sector Query and submit a Canadian Police Clearance Certificate
• Able to travel to various locations across the Niagara Region and may be based in remote offices including: Niagara Regional Housing sites, alternate Niagara Region office sites and other locations as required for portfolio assignments

Build your career at Niagara Region

At Niagara Region, you can build a meaningful career while helping shape a strong, prosperous and inclusive community. Serving a diverse urban and rural population across 12 local municipalities, we deliver high-quality programs and services that make a difference in people’s lives every day.

As an employer of choice, we offer competitive compensation, comprehensive benefits, a defined benefit pension plan, wellness supports, learning and development opportunities, and flexible work arrangements where operationally feasible. If you are looking for rewarding work, a collaborative team environment and the opportunity to contribute to one of Ontario’s most unique and vibrant regions, we invite you to join us at Niagara Region.

Why you should join our team

At Niagara Region, we believe in a culture that recognizes and rewards employees who consistently demonstrate character, competence, and high-performing characteristics.

Work/life balance is important to us at the Niagara Region, all employees are assigned to one primary long-term care location but with the opportunity to work in any of our other long-term care facilities which include locations in Fort Erie, Port Colborne, Welland, St. Catharines, Niagara-on-the Lake, Grimsby, and Niagara Falls.

If you are passionate about making a difference through providing exceptional health and personal care and believe, as we do at the Niagara Region, that our long-term care homes should feel like any home should – warm, welcoming, safe, comfortable and affording our residents the ability to uphold their dignity, enjoyment of life, and quality of life, this position is for you.

To recognize, reward, and support our employees, we offer:

• Competitive wages and salaries
• Competitive benefits packages – including benefits for part-time employees!
• Ontario Municipal Employees Retirement System (OMERS), a Defined Benefit Pension Plan
• Access to group home and auto insurance
• Flexible work arrangements
• Corporate Wellness Centre
• Wellness funds
• Discounted fitness memberships
• Employee and Family Assistance Program services
• Educational funding and subsidies to support current and/or future career opportunities
• A robust mentorship program with longer-term and shorter-term experience