Community Pedagogical and Quality Program Manager

Position Details

• Job Title: Community Pedagogical and Quality Program Manager
• Business Unit: Community Services
• Division: Children's Services
• Worksite: Headquarters Campbell East
• Standard Hours: 35.00 / week
• Full/Part Time: Full-Time
• Regular/Temporary: Temporary
• Approximate Duration: 12-18 months
• Work Location: Hybrid (minimum 50% remote)
• Salary: Pending Review

Job Summary

Reporting to the Manager, Children’s Services Community Strategy & Partnership, the Community Pedagogical and Quality Program Manager is responsible for leading a team that builds capacity across the Early Years and Child Care sector by providing ongoing support, guidance, and engagement to early years and child care providers within the community. The primary objective of this role is to ensure the delivery of high-quality, inclusive early years and child care programming that aligns with the needs of families, children, and the community.

Education

• Post-secondary degree or diploma in a Human Services related field, such as Early Childhood Studies, Child Development, Social Science, or a related field
• Member in good standing of the Registered Early Childhood Educators (RECE)
• Resource Consultant certificate or equivalent considered an asset or equivalent

Knowledge/ Skills

• At least 5 years related experience in an early childhood education or social service environment
• At least 3 years experience in a supervisory or leadership role
• Experience working as a Resource Consultant or in a similar role supporting children with unique and special needs considered an asset
• Extensive knowledge of early childhood education principles, special needs resourcing, and quality programming standards
• In-depth understanding of the early years and child care sector, focusing on the role of Service System Manager
• Demonstrated understanding of legislative documents and frameworks such as the Child Care and Early Years Act and How Does Learning Happen?
• Extensive knowledge of community programs, local resources, and service networks
• Strong grasp of centre-based and licensed home child care, EarlyON Child Care and Family Centres, and other early learning services
• Experience in leading through others with ability to empower and guide team members to achieve goals
• Strong ability to leverage data and evidence to provide strategic recommendations, make informed decisions, and enhance program performance
• Strong written and oral communication skills, with the ability to convey complex ideas clearly and effectively
• Experience using Project Management principles and methodologies is an asset
• Skilled at liaising with community agencies, staff, senior leadership, departments, and the public to achieve project goals and enhance community engagement
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Advanced proficiency in all Microsoft Office applications (Word, Excel, PowerPoint, Teams, 365). Proficiency in Provincial databases such as OCMS/OMS is an asset

Responsibilities

• Supervise community pedagogy and quality activities and processes, ensuring programs and services are delivered throughout the Inclusion Resource Support Model (25% of time)
• Lead, supervise, and provide guidance to a team of Community Pedagogical Advisors who work directly with early years and child care providers
• Foster a collaborative and supportive team culture, providing regular feedback and professional development opportunities
• Support staff in establishing and maintaining effective relationships with early years and childcare providers, helping to build their capacity to deliver quality programs
• Support staff in resolving complex cases, supporting the coordination of services for children and families
• Support staff in problem solving alongside EarlyON or child care providers that require additional support to meet inclusion and quality goals and standards
• Build strategic networks and partnerships with child care centres, EarlyON centres, community agencies, schools, committees and the general public to ensure delivery of quality programs within the Early Years and Child Care sector (25% of time)
• Meet regularly with early years and child care sector partners to support the planning and implementation of identified goals as developed by the Community Pedagogical Advisor
• Attend community meetings representing Niagara Region Children’s Services to discuss complex cases and advocate for community support
• Collaborate with the Manager of Community Strategy and Partnerships regarding unique or complex situations
• Collaborate with primary capacity builder to develop Professional Learning plan that is responsive to gaps and needs of EYCC sector
• Maintains Community Pedagogy and Quality management policies, practices, procedures, and operating guidelines, ensuring compliance and addressing areas of issue (25% of time)
• Monitor performance measurement practices, frameworks, policies, dashboards and tools created and maintained by Community Pedagogical Advisors
• Interpret and leverage data collected by Community Pedagogical Advisors to inform improvements and strategic directions