Communications Coordinator

Position Details

• Salary: $75,023 to $93,779 per annum
• Department: Communications & Customer Service

The Region of Durham is committed to advancing equity, diversity and inclusion within our organization and the communities we serve. We welcome and encourage applications from people who are Indigenous, racialized persons, women, persons with disabilities, members of LGBTQ2S+ communities, and others who may contribute to the further diversification of our workforce, including those who experience systemic barriers.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodation will be provided throughout the recruitment process upon request, based on any Code-protected ground.

Communications Coordinator

Reporting to the Program Manager, Operations, this position is responsible for monitoring operational systems, gathering information from internal and external sources, and developing and distributing real-time service-related information to customers, using multiple media platforms.

The incumbent will:

• Collect and verify operational information from internal and external sources to ensure real-time service updates are accurate, timely, and reflect current conditions
• Deliver real-time information to customers via multiple communication channels
• Provide real-time customer support via multiple communication channels
• Coordinate internal reference materials to support consistent public communication for the Commission
• Create and maintain a knowledge base of transit service information to ensure that internal clients have access to updated and accurate information to inform customers and create internal communication materials related to operational service

The successful applicant will possess:

• Post secondary education in Business Administration, Transportation Planning, Communications or equivalent combination of education and experience
• Proven experience in customer service, marketing, or point of sale operations
• Knowledge of customer service principles and public communications practices
• Knowledge of digital communication platforms and tools
• Familiarity with the Canadian Press Style Guide and accessibility standards for digital content
• Advanced communication skills, both written and oral, and strong customer service skills
• Effective interpersonal skills and the ability to work collaboratively with internal and external clients coupled with the ability to communicate clearly and respectfully with individuals from diverse backgrounds
• Excellent analytical and organizational skills and the ability to work under tight and varying deadlines and manage multiple tasks
• Ability to work independently and take action without supervision in fast-paced or time-sensitive situations
• Ability to be technically proficient
• Flexibility to work evenings and weekends as required

Conditions of Employment

All applicants are expected to comply with the Region of Durham's Code of Ethics and Code of Conduct Policies throughout the recruitment process.

Proof of education, qualifications and any other job bona fide requirements will be required prior to start date.

External Application Process

Come find a home where exciting and rewarding careers are balanced with your lifestyle. We thank all applicants; however, only those being considered will be contacted. Please apply online (www.durham.ca) no later than midnight (Eastern Standard Time) on the closing date indicated on the Job Posting.

The Region of Durham is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. If contacted for an employment opportunity and you require accommodation, or if this information is required in an accessible format, please contact us at: RecruitingHelp@durham.ca and a Recruiter will provide appropriate assistance pursuant to the Region's Accommodation and Accessibility policies. Please note that resumes should not be sent to RecruitingHelp@durham.ca.

The Region of Durham may utilize artificial intelligence to assist in the preliminary assessment of applicant qualifications and submitted materials. These tools are used for the purpose of supporting and enhancing an evaluation by a human decision-maker and any information provided by AI to a human decision-maker is not determinative. Final decisions are made solely by authorized human decision-makers.