cGaming Compliance and Community Liaison

Position Details

• Hourly Wage Range: $35.52 – $37.36
• Employment Type: Full-time
• Engagement Type: Permanent
• Department: Legislative Services
• Location: Welland

About the City of Welland

At the City of Welland, we're continuously rewriting our story. Not because we don't know where we're going, but because we are constantly reaching for new heights, engaging in new approaches, and pursuing what many believe to be unattainable or too ambitious. We're not satisfied with the status quo, and we're certainly not satisfied with doing things a certain way simply because that's how they were done in the past.

We expect our population to increase to over 80,000 in the next 20 years, and serving a diverse, growing community requires strategic thinkers, norm breakers, and passionate civil servants. In Niagara, Welland's growth leads every other municipality, and the City is becoming the region's heartbeat.

So, we invite you to author your chapter and contribute to the overall body of work the City of Welland is creating. At the City of Welland, your ideas are nurtured, your input is invited, a healthy work-life balance is available, and most importantly, your voice will make a difference.

About the Position

Reporting to the Manger of Legislative Service/Deputy Clerk, this position is responsible for the administration and regulatory compliance of municipally administered charitable gaming and lottery licensing programs, including cGaming (charitable bingo) and permitted lottery events. The position ensures compliance with provincial legislation, Ontario Lottery and Gaming Corporation (OLG) and Alcohol and Gaming Commission of Ontario (AGCO) requirements, and municipal policies, while acting as the primary liaison between the City, charitable organizations, and regulatory bodies.

Duties & Responsibilities

• Administer the City’s charitable gaming and lottery licensing programs in compliance with applicable legislation, AGCO Registrar’s Standards, OLG requirements, and municipal by-laws.
• Receive, review, assess, and issue charitable lottery licences (including raffles, bingos, break-open tickets, and other permitted events) under delegated authority.
• Conduct eligibility reviews and provide guidance to applicants and licensees to support regulatory compliance.
• Review, reconcile, and verify lottery-related financial statements, reports, proceeds, expenses, and approved use of funds.
• Maintain complete, audit-ready records for all licensed lotteries and charitable gaming activities.
• Receive and assess inquiries, concerns, and licensing-related issues, providing guidance to organizations and escalating matters as appropriate.
• Prepare memorandums, correspondence, briefing materials, and supporting documentation related to charitable gaming, lottery licensing, and program administration.
• Provide frontline support and assistance to charitable organizations participating in municipal lottery licensing programs.
• Develop and maintain positive working relationships with charitable organizations through ongoing communication, information sharing, and support related to lottery licensing processes.
• Support new and emerging organizations through application and compliance processes.
• Liaise with AGCO, OLG, and other regulatory bodies, including submission of required municipal documentation and reports.
• Monitor legislative and regulatory changes and provide advice to senior staff and stakeholders.
• Assist in the development, review, and implementation of related municipal policies and by-laws.
• Maintain licensing databases, tracking systems, compliance records, and statistical summaries.
• Deliver professional customer service in person, by telephone, and electronically.
• Provide backup support for select Legislative Services functions, including coverage during staff absences, vacations, and peak service periods, as required.
• Perform other related duties as assigned.

What you need to Succeed...

• One (1) year College Diploma in Office Administration, or similar field.
• A minimum of one (1) year’s related experience in municipal office, in addition to one (1) year of experience as a Legislative Services Clerk I.
• Completion of the Municipal Administration (MAP) Program is considered an asset.
• Thorough knowledge of legislation and regulations governing charitable gaming and lotteries, including the Gaming Control Act, AGCO requirements, and OLG policies.
• Working knowledge of legislation governing marriage licensing and civil marriage ceremonies.
• Strong understanding of financial reporting, audit requirements, and compliance review principles.
• Excellent written and verbal communication skills, with the ability to clearly explain complex regulatory requirements.
• Strong organizational skills with the ability to manage multiple priorities and legislated deadlines.
• Proficiency with Microsoft Office applications and corporate database systems.

Salary and Benefit Information

The hourly wage range for this full-time, unionized position is $35.52 – $37.36 (2026 rates)

Why Choose Welland?

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How to Apply

Submit a current application which includes a current cover letter and resume.