Business Prog & Solutions Specialist

Position Details

• Job Category: Information & Technology
• Division & Section: Housing Secretariat, Finance & Business Services
• Work Location: Metro Hall, 55 John Street
• Job Type & Duration: Full-time, 2 Permanent vacancies
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 2
• Posting Period: 26-Aug-2026 to 16-Sep-2026

Are you an experienced project leader passionate about modernizing public service? Are you driven to advance the City’s HousingTO 2020-2030 Action Plan through your technical skills and leadership?

As part of the Business Transformation Team within the Housing Secretariat, you will play a key role in driving innovation by leading and supporting the design and development of business and technology solutions that enhance performance and modernize business processes.

In this position, you will lead the end-to-end design and implementation of IT business solutions that support critical Housing Secretariat initiatives. You will also provide strategic oversight and support for major technology platforms, including the Social Housing Administration System (SHAS), Yardi, QuickBase, and Toronto Grants, Rebates and Incentives Portal (TGRIP).

Major Responsibilities

• Leads designing, developing, or supporting solutions to satisfy challenging business needs and sustain critical applications through the whole development lifecycle to produce business solutions in conformance with Corporate and Divisional technical directions and industrial best practices.
• Leads various stages of projects and project team members and resources, and collaborates closely with Project Managers, Stakeholders and Business Units.
• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Leads the definition and evolution of the integrated change management process involving various technology teams.
• Performs analysis and design duties as well as programming, data modeling, scripting, testing, documentation and deployment preparation.
• Ensures successful delivery of solutions through proper coordination, change management, resource management, quality assurance, contingency measures and risk solutions.
• Identifies potential business integration opportunities through knowledge of industry trends and related Divisional/City initiatives.
• Organizes, participates and conducts prototype or proof-of-concept initiatives with client stakeholders that will assist in the determination of adopting new processes and/or technologies.
• Identifies and recommends risk mitigation strategies related to major technology/business process solutions/changes.
• Evaluates and makes recommendations on alternative service delivery, new technology solutions and business process methods.
• Liaises and coordinates with team members in the areas of business analysis, development, quality assurance and testing, infrastructure, and various groups in corporate Technology Services.
• Monitors and evaluates the functionality of developed applications and makes recommendations for enhancements.
• Prepares reports to management supporting recommendations on changes in business technology solutions, business methods and business processes including appropriate staffing levels and resource allocation.
• Prepares briefing notes, policy documents, business and evaluation analysis, and communication documents as required to support the Manager.
• Determines project requirements, analyzes and recommends feasible options, designs, builds and/or codes, acquires, tests, and implements enterprise information structures and applications, and sustains information technology solutions to meet critical City-wide and divisional business objectives and to provide scalable enterprise solutions.
• Applies technical expertise to recommend, develop and maintain corporate policies, procedures and standards that are consistent with legislation to ensure enterprise information and applications integrity.
• Applies technical expertise to ensure security, privacy and quality assurance requirements are implemented in a manner that delivers business requirements and is consistent with MFIPPA and legislation, thereby ensuring the integrity of complex enterprise information and applications.
• Applies technical expertise to develop and/or input to procurement and project management documentation such as business cases, RFIs/P/Qs, sole sources, statements of work, service level agreements, project charters, project plans, status reports, issue logs, change orders, resource plans, budgets, migration plans, contingency plans and risk assessments.
• Communicates effectively, including leading and facilitating meetings and preparing and delivering presentations and reports to business/project managers, project team members, other orders of government, and external parties.
• Develops and/or applies complex business and application models, information structures, data models, data schemas, technical program code, network and security interfaces, data and application design as governed by architectural frameworks, technology standards, information policies and legislative requirements.
• Analyzes and recommends changes to current business practices, business and information processes, data flows, performance measures, information delivery and knowledge utilization toward a more efficiently managed and coherently integrated information environment for all divisions in the City.
• Generates the plan and directs the project team in the execution of software upgrade activities.

Key Qualifications

Post-secondary education in computer science, computer engineering, software engineering, or the equivalent combination of education and/or experience.

Considerable experience in system analysis, requirement analysis, application design, coding and unit testing, troubleshooting, and related IT business solution leadership.