Business Systems Analyst

Position Details

• Employee Group: Local 101
• Service Area: Enterprise Supports
• Division: Information Technology Services
• Job Type: Full-Time Permanent
• Number of Openings: 1
• Compensation: $62,220 - $90,408 (Level 14)
• Contract Duration: Permanent
• Hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m. (40 hours per week). These hours are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.
• Work Arrangement: Hybrid, subject to change in accordance with business requirements

Summary of Duties

Reports to a Manager of Information Systems as designated by the Director, Technology Services. Develops and/or assists with selection and implementation of business solutions, providing consultation services in the selection of business solutions, including recommending appropriate hardware or software platforms; develops systems and applications and provides training and ongoing support of hardware and software systems, and monitors effective use of the same.

Area of Focus

• Provide administration, configuration, enhancement, and operational support for the City's Dynamics 365 CRM, Service London Portal, ISM, and associated integrations and supporting components.
• Design and implement low-code and pro-code solutions, integrations, automations, and system enhancements.
• Evaluate and leverage new cloud platform features to address business needs and support continuous improvement.
• Actively identify, recommend, and implement improvements that increase business value, efficiency, and user experience.
• Demonstrate curiosity, initiative, and ownership by researching solutions, investigating issues, exploring new functionality, and proactively bringing forward recommendations.
• Partner with business areas across the organization to gather requirements, recommend solutions, and deliver technology that aligns with business objectives and corporate priorities.

Work Performed

• Responsible for Business Process Reviews leading to recommendations for process change, including new or improved business systems. Upon approval, responsible for implementing cost-effective solutions using hardware, software, staff, and other resources.
• Analyzes problems and develops methods to improve the effectiveness of business systems and equipment through effective programming using appropriate languages and development tools, and recommends support utilities and/or purchased solutions required to support such systems.
• Recommends to and liaises with the supervisor, non-Technology Services managers, and external vendors as required with respect to personnel, systems, and hardware adjustments required to implement and maintain effective systems.
• Instructs and advises Project Team members on matters related to assignments and, depending on specific technical skills required, may have the role of Project Leader.
• Participates in Departmental and outside agency priority reviews and project scheduling, and makes recommendations regarding automation and long-term planning.
• Evaluates the ongoing effectiveness of systems in meeting their intended objectives, recommending improvements in both systems and methods within Technology Services and user Departments.
• Assists with plans, schedules, and coordination of requests for business systems and/or equipment to ensure effective and efficient selection, installation, implementation, and ongoing use. Responsible for project management for assigned projects.
• Provides input towards the development and administration of standards and guidelines for feasibility studies, data security and integrity methods, systems analysis, systems design, programming, training programs, user-developed applications, and other areas.
• Introduces new ideas towards the development of work plans.
• Performs research, evaluation, review, and assessment of hardware and/or software products and recommends changes.
• Responsible for training, including course material development reflecting changing technology, general classroom instruction, and formal presentations to internal and external personnel, and instruction of Technology Services and non-Technology Services management and staff.
• Maintains current knowledge of business technology through continuous formal and self-learning programs.
• Installs or assists with installation of equipment, software, and/or components and develops complex technical coding requirements for special projects, training courses, and research projects.
• Liaises with third-party application software vendors, Provincial or Federal agencies, internal and external personnel, auditors, and other computer sites regarding business solutions.
• Accesses and/or maintains passwords and user rights to selected areas of Corporate systems as assigned by management, ensuring confidentiality of information accessed through use of such passwords.
• Performs related duties as assigned.

Qualifications

• Three-year Community College Business Information Systems Diploma.

Experience

• Three years of related experience.

Specialized Training & Licenses

• Valid Driver's License - Class G.
• Industry designations and/or courses on specific products may be required.

Additional Information

• Applicants may be required to complete a job-related test.
• The successful candidate will be required to complete a Criminal Record Check.