Business Systems Analyst

Position Details

• Location: Fort Erie
• Salary: $94,894.83 to $113,874.74 annually
• Deadline for Applications: Thursday, October 1, 2026
• Department: Corporate Services
• Division: Information Technology
• Reports to: Chief Information Officer

Position Objective

Reporting to the Chief Information Officer, the Business Systems Analyst is responsible for converting the Town of Fort Erie’s business requirements into functional specifications and solutions. This role partners with Town departments and others in Information Technology to document, design, implement, and manage the delivery of business application solutions and related modernization initiatives.

Duties & Responsibilities

Business Analysis

• Participates in cross-departmental efforts and represents Information Technology requirements, interests, and strategic direction, with reference to modernization strategies.
• Leads discovery activities (e.g., interviews, workshops, and process walkthroughs) to elicit and document business needs, pain points, and desired outcomes.
• Documents current-state and future-state business processes, workflows, roles, and controls; identifies opportunities to streamline, standardize, and automate.
• Develops and maintains business and functional requirements (e.g., specifications, user stories/use cases, and acceptance criteria) and ensures traceability from requirements through design, testing, and implementation.
• Provides analysis and solution options to Town departments; works with departments and IT resources to research, design, present, and implement new solutions and alternatives to current systems.
• Identify gaps and design new and/or modified IT solutions or enhancements, including risk assessments and implementation of defect fixes.
• Defines and documents data and reporting requirements (e.g., data definitions, business rules, interfaces/integrations, and privacy/security considerations) to support implementation and decision-making.
• Works closely with Systems Analysts, Developers and other technical teams on solution architecture, design, integrations, and implementation approaches, ensuring business goals are addressed and enterprise standards are maintained.
• Assists with the creation of test strategies, test plans, and test summary reports required to support business unit transitions to new or changed production processes.
• Provides guidance and advice to business units and technical teams in the use of business applications.
• Work with stakeholders to gain agreement on solutions.

Project Delivery

• Acts as a project lead or team member and provides leadership through business analysis, project planning, and resource coordination, as appropriate.
• For assigned initiatives, manages project delivery by defining and tracking scope, schedule, budget, risks/issues, and dependencies; resolving problems; publishing progress reports; and recommending corrective actions.
• Supports departmental Project Managers and, for assigned initiatives, serves as the project manager for IT-led business application projects, coordinating internal and vendor resources to plan, implement, and deliver effective solutions.
• Participate in the preparation of RFPs, bid proposals and contracts related to the procurement of business software solutions.

Compensation and Benefits

Compensation includes an annual salary of $94,894.83 to $113,874.74 and includes a comprehensive health, benefit and pension package.

How to Apply

For more information and to apply for this position please visit www.forterie.ca.

Additional Information

The Town of Fort Erie is an equal opportunity employer. Accommodation is available to candidates upon request. We thank all applicants for their interest; only those advancing through the recruitment process will be contacted.

Personal information is collected under the Municipal Act, 2001 to determine employment suitability.