Business Analyst (1 vacancy)

Position Details

• Department: Public Works
• Employment Type: Full-time
• Contract Type: Permanent
• Engagement Type: Permanent
• Hourly Rate: $42.05 - $47.24/hour
• Application Deadline: 2026-10-09
• Reporting To: Manager of Fleet & Business Support

Why City of Woodstock?

Known as the Friendly-City, Woodstock is located in the heart of Oxford County and blends big city conveniences with a small-town feel. With a growing population of over 50,000 welcoming citizens, Woodstock residents place high value on our small-town atmosphere, while enjoying urban amenities. The city is a great place to call home with amazing parks and trails, fantastic amenities as well as wonderful arts and cultural facilities. At the crossroads of highways 401 and 403, Woodstock has a thriving manufacturing sector and opportunities in agriculture, education and healthcare and convenient access to communities across Southwestern Ontario. Visitors can enjoy the city’s many festivals and delight in the many local shops and restaurants in Downtown Woodstock.

When you work for the City, you get to be part of an incredible team of dedicated people with a range of skills and experiences to share. Our team works together to help build a strong, connected community where people have access to the services they need, while enjoying a relaxed lifestyle. Other great benefits to working at the City of Woodstock:

• Join a growing and dynamic organization offering rewarding careers,
• Competitive Wages,
• Option to join a Defined Benefit Pension Plan (OMERS) where employee contributions are matched by the City,
• Training opportunities to support you in this role,
• And a great working environment for individuals committed to making a difference, just to name a few.

Duties and Responsibilities

The Business Analyst is responsible for the administration, configuration, and continuous improvement of the Public Works work order management system and related operational applications. The position works with Public Works divisions and other stakeholders to document business requirements, map processes, and develop system workflows that support maintenance, asset management, scheduling, routing, preventive maintenance, and service delivery activities.

Key responsibilities include developing and maintaining work order system modules; configuring tasks, schedules, resource requirements, preventive maintenance plans, due dates, meter points, and user access; and supporting the implementation and ongoing operation of the County Cartegraph work order management system. The Business Analyst coordinates with Information Technology and other system partners to support account creation, permissions, testing, application updates, and integrations with systems such as GIS, weather services, service requests, financial applications, fleet systems, and mobile technologies.

The position maintains the quality, integrity, and consistency of work order and asset-related data. This includes reviewing work order records for completeness and adherence to approved processes, identifying data quality issues, providing feedback to supervisors and management, and developing standard operating procedures for system use, data entry, workflow management, and reporting.

The Business Analyst develops and maintains operational reports, dashboards, performance measures, and key performance indicators to support management decision-making, service planning, compliance monitoring, and County reporting requirements. The position gathers and interprets operational data, trends, and statistics; analyzes the impact of proposed operational or workflow changes; and provides recommendations related to service delivery, efficiency, budget impacts, risks, and process improvements.

The position provides functional and technical support to supervisors, Assistant Supervisors, and other users of the work order management system. This includes training users to create, assign, plan, schedule, monitor, update, and close work orders; schedule people, equipment, and other resources; track task completion; and use system information to manage operational activities. The Business Analyst conducts user acceptance testing for new modules, enhancements, integrations, and related applications, and coordinates required modifications.

The role may provide functional direction and training to staff, temporary employees, or contractors supporting data collection and data entry. The position also supports the setup, deployment, and troubleshooting of mobile devices used for field operations and monitors assigned modules within Burnside patrol software and other related applications.

The Business Analyst researches emerging technologies, business practices, and operational tools; participates in reviews of policies and processes; and prepares reports, briefing materials, presentations, and recommendations for senior management, Council, County partners, and other stakeholders. The position maintains effective working relationships with City departments, County GIS staff, external agencies, vendors, and the public, and performs other related duties as assigned.

Qualifications

• Diploma in Geographic Information Systems (GIS), Business, Information Technology, or a related field from a recognized post-secondary institution.
• Minimum three (3) years of progressively responsible experience in business analysis, systems administration, work order management, asset management, GIS, data analysis, or a related area.
• Knowledge of work order management, maintenance management, asset management, and operational business processes.
• Knowledge of GIS software, including ESRI ArcGIS products.
• Familiarity with SQL and/or other database technologies.
• Experience with application programming interfaces (APIs), system integrations, GPS/GIS applications, and data synchronization between business systems.

Application Deadline

No later than 4:00 p.m. October 9, 2026

Starting Date

As soon as possible