Applications Analyst

Position Details

• Close date: 2026-09-09
• Duration: Up to 12 months
• Vacancy type: This posting is for an existing vacancy
• Department: Public Health Services

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully.

Summary of Duties

Reporting to the Manager, Data Management, this position facilitates the development and effective use of web and business applications including knowledge management systems, databases and internet and intranet technologies, that meet the business needs of Public Health Services, in alignment with Corporate Information Services standards. Through project and operational roles, this position undertakes a user-centred design approach to business and user requirements analysis, prototype, design and user testing, implementation and deployment specifications. Through an ongoing support role, this position undertakes continuous business and user requirement review, user research and web analysis, application, documentation and technology updates, and user training (as required). This position is responsible for user registration processes related to provincially-mandated applications.

General Duties

• Web-based eHealth Applications: Analyzes, designs, develops, tests, implements or manages the implementation of departmental, client and web-based applications, including knowledge management systems, Web 2.0 technologies, databases and web interfaces with a focus on usability, readability and accessibility for staff and user needs.
• Collaborates on the development, implementation and maintenance of web application development standards, web analytics standards, and in the development and review of business, user-centred design and accessibility specifications for both "in-house" and contracted web applications development.
• Analyzes, designs, develops and tests online content, information architecture, web advertisements, e-newsletters, email communications and other digital media while developing and incorporating measurement and tracking strategies to meet defined online business objectives.
• Maintains the PHS@work intranet site and provides support for designated web page authors.
• Records, analyzes and co-ordinates solutions to complex technical problems related to the operation and performance of business databases and/or applications within various divisions of Public Health Services and external partners and recommends any necessary enhancements in the system.
• Analyzes, designs, develops, tests, implements and maintains on-line metadata and/or application help databases to include new or revised business data layers and/or application functionality.
• Identifies topics where additional education and training is required, develops and delivers training programs and supplementary documentation for the Public Health Services user community.
• Project Management: Collaborates on cross-functional teams within the team, division, department, and corporation, taking on leadership and facilitation roles as required. Collaborates with communications, graphics design and marketing staff internally and externally in the development of online content and marketing campaigns.
• Collaborates on the planning, scheduling and purchasing of business and web applications technology and services.
• Prepares project plans and estimates for current and capital budgets required for the analysis, design, development, testing, implementation and maintenance of department web applications and technologies.
• Security, Compliance and Continuous Improvement: Analyzes, designs, develops, tests, implements, and maintains standard workflows and procedures, and audit system and application accesses, to ensure that data security and integrity are maintained in accordance with legislation (MFIPPA, PHIPA).
• Liaises with Corporate Information Services with respect to network and database security, client support, data management, project and resource management, and customer relationships with respect to application implementation, use, and maintenance.
• Performs local registration authority duties related for provincially-mandated Public Health Services applications, e.g. IPHIS, Panorama, OHISS, etc.
• Ensures that eHealth communications meet legislative requirements for accessibility (AODA).
• Monitors the integrity of Public Health Services eHealth communications, taking steps to ensure that problems are resolved by web page authors.
• Employs existing software tools and procedures to analyze and provide strategic insights around online advertising, social media, online marketing campaigns and search and site optimization. Distributes data in a variety of standard and media formats, ensuring data distribution contracts, copyright and statement of liability are complete and properly authorized and in compliance with privacy legislation and protection of personal information.
• Receives data from Corporate applications, online sources and business partners and, using existing tools, analyzes, verifies and documents the content and quality of the data, imports it into the business environment, and proposes a maintenance plan that meets the business user's requirements.

Additional Information

Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

How to Apply

Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city