System Development Specialist (SALESFORCE DEVELOPER)

Position Details

• Job Category: Information & Technology
• Division & Section: Technology Services, Technology Standardization Delivery
• Work Location: Metro Hall, 55 John St, Toronto, ON
• Job Type & Duration: Full-time, Permanent
• Hours of Work: Monday to Friday, 35 hours per week
• Affiliation: L79 Full-time
• Posting Period: 26-Aug-2026 to 10-Sep-2026

Job Description

As an integral part of the Business Application Solutions team in the Technology Services Division, you will provide expertise and advice in the areas of initiation, analysis, design, development, implementation, and sustainment of enterprise solutions, while contributing to the development of corporate system architectures, methodologies, standards, policies, procedures and guidelines.

Major Responsibilities

• Performs analysis and design duties as well as programming, modelling and scripting, testing, documentation and deployment preparation.
• Coordinates and prepares needs analysis and detailed systems design.
• Conducts user interviews to determine detailed systems requirements.
• Completes preliminary analysis, system and functional design, workflow diagrams for quality systems development.
• Prepares front-end prototypes and mock-ups of user interfaces.
• Designs and develops systems that comply with access and privacy legislation.
• Coordinates and develops program specifications and documentation.
• Designs and conducts all levels of testing i.e. unit, system, integration, regression, performance, security, usability, and optimization/configuration and coordinates user acceptance testing.
• Liaises and coordinates with internal and external consultants in detailed systems deliverables and technical problem resolution.
• Implements enterprise in-house developed/custom/packaged systems and systems changes.
• Tests integrated systems to ensure system compatibility and proper functional integration.
• Provides application maintenance and enhancement including implementation of vendor systems fixes and patches.
• Conducts quality assurance on departmental and external developments.
• Develops systems interfaces between enterprise and departmental systems.
• Performs information and application data conversions.
• Provides development support to users by providing technical assistance and troubleshooting.
• Provides documentation and instruction/training to users of the system.
• Designs and develops application security interfaces to enable clients in controlling and administering access to their systems.
• Provides expertise, advice and technical skills for information and application service delivery.
• Conducts research and evaluation of hardware/software/framework and makes recommendations.
• Recommends, presents and demonstrates system solutions to City management and corporate business clients.
• Conducts presentations, system demonstrations and system walk-throughs at project review meetings.
• Participates as a team member in the execution of project plans providing technical expertise and advice re: architecture, development tools, work effort estimates.
• Contributes to project charters, statements of work and project plans, project status reports and variance explanations, risk identification and mitigation planning.
• Conducts research, investigates and recommends best practices for information and application services.
• Contributes to post-implementation project reviews.
• Recommends improvements to current methodologies, processes, standards, policies and guidelines.
• Contributes to planning of future system growth and provides detailed work plans.
• Conducts feasibility studies, business cases, RFI/P/Q's, technical reports by researching and participating in evaluations and recommending solutions.
• Determines user training needs and helps put together training material, coordinates and supports training.

Key Qualifications

• Post-secondary education in Computer Science, or a related discipline with extensive development and sustainment experience in large scale integrated Technology Services solutions, or the approved equivalent combination of education and/or experience.
• Extensive experience in Salesforce platform administration support, development and user management along with technical implementation and day to day operations, understanding customizations to the platform, with the ability to build custom apps and objects, formula fields, validation rules, field level security, apex classes, flows, triggers, workflows etc.
• Extensive experience in Salesforce configuration, create and editing of Apex code, Visualforce forms, Lightning Web Components (LWC), Triggers, Flows, User Management, Security Management and Analytics.
• Considerable experience implementing and supporting applications that are integrated with business solutions, through modern integration technology using APIs, REST, and Salesforce connected apps.
• Considerable experience in data analysis, uses MS SQL and Oracle PL/SQL coding techniques to extract reports upon information, business trends, insights and metrics from data stored in the database.
• Considerable experience creating and delivering workflow solutions using scripts, reports, dashboards etc.
• Considerable experience in agile software development methods like Kanban, SCRUM, and working with cross functional teams through Salesforce maintenance release cycles.
• Experience developing digital products that comply with accessibility standards and/or best practices.
• Experience implementing and supporting software products and/or reusable technical components that are integrated in business solutions, through modern integration technology.
• Knowledge of a variety of software packages, including MS Office (e.g., Word, Excel, PowerPoint, MS Access), Database querying using SQL and software version control (e.g., Bitbucket, GitHub).
• Knowledge of rapid application development methodologies and programming in a large, diverse computing environment.
• Knowledge of SDLC phases and its delivery (truncated in source).