Analyst, Employee Service Centre (Human Resources)

Position Details

• Status: Regular Full-Time
• Hiring Range: $81,977 - $92,224 per annum
• Work Mode: Hybrid
• Location: 7120 Hurontario Street, Mississauga, ON
• Hours of Work: 35 hours per week
• Department: Human Resources, Corporate Services

At Peel Region, our people are at the heart of everything we do. Human Resources is a trusted partner that delivers innovative people solutions, supports employee success, and helps create an exceptional employee experience built on trust, respect, collaboration, and accountability.

Guided by our ONEHR approach, we work together to provide seamless, client-centered service that supports employees, leaders, and teams across the organization. We are committed to fostering a workplace where everyone feels valued, included, supported, and empowered to thrive.

If you're passionate about leveraging data, technology, and continuous improvement to help drive organizational excellence and support meaningful public service, we'd love to hear from you.

What You Will Do in This Role

As an Analyst, HR Employee Service Centre, you will play a key role in supporting the administration, reporting, and analysis of pension and benefits programs. Leveraging your expertise in Human Capital Management (HCM) systems, workforce analytics, OMERS pension processes, and data governance, you will transform complex data into meaningful insights that support informed decision-making, operational excellence, and an exceptional employee experience.

Working collaboratively with HR teams, people leaders, and business stakeholders, you will contribute to the delivery of accurate pension and benefits reporting, continuous process improvement, and strategic workforce insights that support Peel Region's People Strategy.

Key Responsibilities

• Develop and maintain reports, dashboards, and analytics that support pension, benefits, and workforce-related decision-making.
• Analyze workforce data, identify trends, and provide actionable insights to HR and business leaders.
• Respond to ad hoc reporting requests by collecting, validating, and interpreting complex employee data.
• Partner with Pension and Employee Central Benefits teams to review and validate pension-impacting transactions, ensuring data accuracy, compliance, and reporting integrity.
• Support the administration and reporting requirements associated with OMERS pension participation and enrollment processes.
• Monitor data quality and identify opportunities to enhance reporting accuracy and efficiency.
• Coordinate the preparation, validation, and submission of monthly and annual OMERS remittance and compliance reporting.
• Ensure reporting deadlines are met while maintaining a high level of accuracy and data integrity.
• Liaise with internal stakeholders and external partners to resolve reporting discrepancies and support audit requirements.
• Conduct gap analyses and identify opportunities to improve Employee Service Centre and benefits administration processes.
• Gather business requirements and support the design and implementation of process enhancements, procedures, protocols, and training materials.
• Participate in system upgrades and enhancement initiatives that improve service delivery and reporting capabilities.
• Lead user acceptance testing (UAT) activities for system enhancements, reports, dashboards, and process changes.
• Develop, maintain, and troubleshoot complex HCM queries and reporting solutions.
• Ensure data integrity through testing, validation, auditing, and ongoing quality assurance activities.
• Create job aids, training materials, and communication resources related to pension and benefits processes.
• Attend OMERS information sessions and workshops to stay current on regulatory and program changes.
• Develop documentation and educational resources to support employees and leaders in understanding pension-related processes and frequently asked questions.
• Build strong working relationships with HR teams, business leaders, and subject matter experts.
• Collaborate across functions to identify business needs and develop practical reporting and analytical solutions.
• Translate complex data and technical information into clear, meaningful recommendations for diverse audiences.

What You Bring

You are an analytical and service-oriented professional who enjoys solving complex problems, improving processes, and helping others understand and use data effectively.

You bring:

• Expertise in Human Capital Management (HCM) systems, pension administration, benefits processes, and OMERS reporting requirements.
• Strong analytical skills with the ability to interpret and synthesize large datasets into meaningful business insights.
• Experience creating reports, dashboards, and visualizations using tools such as Power BI, Tableau, and Excel.
• Excellent communication and stakeholder engagement skills with the ability to simplify complex information for diverse audiences.
• A proactive mindset focused on continuous improvement, innovation, and service excellence.
• A demonstrated commitment to diversity, equity, inclusion, accessibility, and belonging.

What the Role Requires

• Post-secondary degree or diploma in Human Resources, Business Administration, Information Systems, Data Analytics, or a related field.
• A minimum of three (3) years of experience analyzing employee transactional data within a Human Resources environment, or an equivalent combination of education and experience.
• Working knowledge of SAP SuccessFactors, PeopleSoft HR Applications, ServiceNow, OMERS reporting processes, or comparable HCM platforms.
• Experience working within a unionized environment and understanding collective agreement provisions is considered an asset.