Administrative Support Clerk

Position Details

• Posting Date: Wednesday, October 14, 2026
• Closing Date: Wednesday, October 28, 2026 at 12:00 noon
• Starting Rate: $30.00 hourly
• Salary Range: $30.00–$32.43 hourly
• Hours of Work: 35 hours per week
• Work Location: 70 Pine Street, Bracebridge
• Classification: CUPE Inside Class 4
• Status: Permanent full-time
• Vacancy: Existing vacancy; also posted internally

The District

Muskoka is a great place to live and play, and the District is a four-season municipality passionate about protecting, servicing and caring for this community. We have opportunities that will allow you to learn, grow and build your career amongst other ambitious leaders and innovators. We offer a competitive compensation package and are committed to promoting diversity, accessibility and inclusion. It’s what we do!

The Opportunity

The Administrative Support Clerk provides general administrative support to departmental programs and services. Additionally, the Clerk is responsible for areas of specialty including collections, local systems support, employment and payment functions.

What You Will Do

• Provides general administrative support to case management and departmental functions, including gathering statistics and information, preparing correspondence, scheduling resources and appointments, collection and payment of accounts, data entry, filing, photocopying, and general office procedures.
• Prepares and issues drug cards, income statements, manual cheques, and other documents related to the administrative support of department programs.
• Collects, organizes and disseminates client-based data using a variety of databases and software programs.
• Works safely and in compliance with relevant statutes and regulations and within the safe work procedures and directives established by the District.
• Liaises with department staff and third-party agencies/vendors in the provision of information, payment of accounts and/or scheduling of appointments.
• Liaises with clients in the completion of documents, scheduling of appointments, delivery of information and referral to departmental and community resources.
• Local System Support: Prints, distributes and archives cheques, letters and reports. Provides first-line troubleshooting and support of hardware and software, coordinating access to technology through the District Computer Services department and off-site third parties.
• Employment: Develops forms, agreements, sponsor proposals and marketing materials in support of Ontario Works employment activities. Completes data entry of client and sponsor records. Issues client employment-related payments. Orders and maintains departmental forms and program supplies.
• Payments: Issues payments and posts reimbursements to client and third-party accounts, including purchase orders, vouchers and hostel billings. Issues manual cheques as requested. Is responsible for receipt, posting and reconciliation of accounts receivable, including third-party assignments. Prepares specialized correspondence in support of Case Management.
• Collections: Collects delinquent overpayments on terminated files using a variety of tools, resources and information. Conducts preliminary overpayment reviews, including client contact through correspondence and telephone. Coordinates the delivery and receipt of overpayment information with other provincial offices. Posts client repayments and updates collections records as required.
• Schedules resources, equipment and room bookings for department staff.
• Performs related duties as assigned.

What You Will Need

• Graduation from a one-year Community College program, or equivalent, with specialization in office administration; proficiency in office procedures and computer skills, and over one year of previous experience.
• Demonstrated ability to communicate effectively and courteously with members of the public, in person, by telephone or electronically.
• A valid Ontario driver’s license.

What We Are Offering

• Health benefits
• Paid vacation
• Paid leaves
• OMERS pension
• Work-life flexibility
• Perks and discounts
• Wellness programs
• A fostering and fun environment
• Professional development and education opportunities
• Pay range progression based on length of time in the job

The Next Step

If you have the necessary skills, experience and qualifications, and can support our vision and values (RISE: Respect, Innovation, Service and Equity), submit your application using the apply now link below or visit our careers page for other opportunities.

The District of Muskoka is an equal opportunity employer and values diversity in our workforce, encouraging applications from all qualified individuals. Our organization is committed to providing persons with disabilities with equal opportunities and standards of goods and services, and we are compliant with the Accessibility for Ontarians with Disabilities Act. If you require disability-related accommodation to participate in the recruitment process, please advise the Human Resources department as soon as possible. Accommodation may be provided in all steps of the hiring process. Any questions regarding this posting should be directed to the Human Resources Department.